Current Events > Retail Workers: What little things do customers do that just annoys you?

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Crazyman93 posted...

Actually, throw in people too lazy to throw their damn cups away in actual trash cans too. Or trash in general.

Holy fucking shit, this. Seriously, I don't even mind taking it to the trash for you if you ask. But just leaving it there like you're a 5 year old? Piss off.
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-When a teen is riding in a shopping cart ( usually they are with a group and goofing off). Smaller kids I have no issues with this.

-People who sit down on the platform of a self checkout. That actually causes damage to the machine because the whole platform is a scale and it isn't meant to hold that kind of weight.
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Crazyman93 posted...

Honestly, when it comes to dealing with major stupidity, is it just me or do old ladies lead the clueless charge?

Weirdly enough, in hospitals it's the exact opposite. Old ladies being the best.

I used to work as a phlebotomist (The guy who comes in at the exact wrong moment to shove a needle into your arm and steal blood), and by and large the little old ladies were the best patients.

Burly tattooed badass? Flinches like a bitch, grimaces and groans, jerks his arm and makes me screw up, and I leave the room with him thinking I'm the asshole. (I'm only about 20% of the asshole)

Tiniest little grandma you've ever seen? Doesn't even blink if I have to poke her 3 times, keeps nice conversation going the whole time.

To actually be on topic:

I used to work in a coffee shop. It was not Starbucks. Don't order a fucking Venti Frappacino. (Petty? Yes.)
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DrizztLink posted...

Flinches like a bitch, grimaces and groans, jerks his arm

I prefer to grit my teeth and clench the opposing arm, and stare steadfastly at the nearest TV if it's an option. Yet, I have no issues with injections.
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A lady last month wanted a rain check for water bottles that were BOGO (buy one, get one free) so I wrote it for her when I asked her how many she wanted, she told me 2 deals. She was rude and on her phone while this happened. Fast forward to today, she comes and our office staff refuse her request because she wanted 2 deals on CASES of water (which are ineligible for the BOGO), not the individual bottles as intended. She threw a fit and said the manager said it was okay (I'm not a manager though) and when they called me over the intercom she asked me if I was a manager, to which I replied no. She yelled at me and called me an idiot for writing her rain check wrong... I apologized and offered her the deal of 12 BOGO water bottles (6 in each case), she threw the rain check at me and huffed off... bitch, it's not my fault you weren't specific enough and too busy talking on the phone like a snob, don't expect me to read your mind.
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Has anyone ha anything like this happen in their store?

A lady that I work with followed a girl into the changing room yesterday because she looked suspicious. The girl left and the lady saw a bunch of clothes on the ground and when she turned around there was a boy covering his junk. Supposedly there was male sex juices all over the floor and clothes from our store...
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Paying with a $100 bill. Especially for shit that was under $20.
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Skywalker82 posted...

Has anyone ha anything like this happen in their store?

A lady that I work with followed a girl into the changing room yesterday because she looked suspicious. The girl left and the lady saw a bunch of clothes on the ground and when she turned around there was a boy covering his junk. Supposedly there was male sex juices all over the floor and clothes from our store...

No... But employees have been caught fucking in the family restroom. And my department manager found a used condom outside.
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Kitt posted...

Paying with a $100 bill. Especially for shit that was under $20.

The last place I worked at we pretty much had to stop taking $100 bills for the first few hours of the day because people were cleaning our damn registers out before 10 AM
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DezCaughtIt posted...

Kitt posted...

Paying with a $100 bill. Especially for shit that was under $20.

The last place I worked at we pretty much had to stop taking $100 bills for the first few hours of the day because people were cleaning our damn registers out before 10 AM

I be wanting to fight motherfuckers over that shit at my old job. Like, you don't got any fives or anything, my dude? Holy shit.
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Kitt posted...

Paying with a $100 bill. Especially for shit that was under $20.

If I don't have any $50s or $20s, I just tell them I can't accept it. Most people understand, especially on night shift. We intentionally don't keep that kind of cash on hand for reasons that really should be obvious to most. I've never had anybody get that upset about it yet.
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when they ask where "X" item is, but we don't actually care that item, and they insist that we do carry that item because they bought it here last week.

it's like I've been here for years and we've never carried that item, and if they did buy it here last week then they should already know where it is.

Aristoph posted...

Kitt posted...

Paying with a $100 bill. Especially for shit that was under $20.

If I don't have any $50s or $20s, I just tell them I can't accept it. Most people understand, especially on night shift. We intentionally don't keep that kind of cash on hand for reasons that really should be obvious to most. I've never had anybody get that upset about it yet.

At my old job I would always ask if they had any other way to pay. Some of them would compromise with me and find an alternative. But most would claim it was all they had.
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Also, this isn't customer-related, but I fucking hate when I'm stocking shelves and there's a PDQ. There's not always an indication that it's a PDQ on the box and I hate having to open both ends of the box just to slowly push it out.

Crazyman93 posted...

Skywalker82 posted...

Has anyone ha anything like this happen in their store?

A lady that I work with followed a girl into the changing room yesterday because she looked suspicious. The girl left and the lady saw a bunch of clothes on the ground and when she turned around there was a boy covering his junk. Supposedly there was male sex juices all over the floor and clothes from our store...

No... But employees have been caught fucking in the family restroom. And my department manager found a used condom outside.

I forgot I found a used condom in one of the sheds and another time a guy was living in one during the summer. He has water bottles shampoo and readers digest.
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Super Slash posted...

Also, this isn't customer-related, but I fucking hate when I'm stocking shelves and there's a PDQ. There's not always an indication that it's a PDQ on the box and I hate having to open both ends of the box just to slowly push it out.

PDQ?
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pegusus123456 posted...

Super Slash posted...

Also, this isn't customer-related, but I fucking hate when I'm stocking shelves and there's a PDQ. There's not always an indication that it's a PDQ on the box and I hate having to open both ends of the box just to slowly push it out.

PDQ?

I'm not sure what it stands for but it's those display boxes that carry items in them. A good example are those rectangular boxes inner tubes for bicycles come in; that's a PDQ. It can also come in a huge-ass box that normally goes out on stack bases since they're giant displays. Stuffed animals, blind bags, etc all come out in PDQs as well.

Super Slash posted...

I'm not sure what it stands for but it's those display boxes that carry items in them. A good example are those rectangular boxes inner tubes for bicycles come in; that's a PDQ. It can also come in a huge-ass box that normally goes out on stack bases since they're giant displays. Stuffed animals, blind bags, etc all come out in PDQs as well.

So something like this?
https://eardial.com/wp-content/uploads/2016/10/eardial-pdq-box.jpg

I can see why that would be irritating.
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AssultTank posted...

Things I heard from customers today;
"What's the difference between the pulled pork and the sliced brisket?"
"Why does the Brisket sandwich cost more than the Pulled Pork sandwich?"

You cant really hold that against people, you gotta consider the fact that they may just not eat a lot of BBQ and might only be there cause a friend dragged them there. I know I sure as fuck don't know what a brisket is, I just don't eat BBQ.
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WafflehouseJK posted...

AssultTank posted...

Things I heard from customers today;
"What's the difference between the pulled pork and the sliced brisket?"
"Why does the Brisket sandwich cost more than the Pulled Pork sandwich?"

You cant really hold that against people, you gotta consider the fact that they may just not eat a lot of BBQ and might only be there cause a friend dragged them there. I know I sure as fuck don't know what a brisket is, I just don't eat BBQ.

IIRC, he mentioned somewhere in this topic that the menu listed it as "beef brisket."
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pegusus123456 posted...

WafflehouseJK posted...

AssultTank posted...

Things I heard from customers today;
"What's the difference between the pulled pork and the sliced brisket?"
"Why does the Brisket sandwich cost more than the Pulled Pork sandwich?"

You cant really hold that against people, you gotta consider the fact that they may just not eat a lot of BBQ and might only be there cause a friend dragged them there. I know I sure as fuck don't know what a brisket is, I just don't eat BBQ.

IIRC, he mentioned somewhere in this topic that the menu listed it as "beef brisket."

Gotcha. Even still though, I can totally understand them asking what a brisket is exactly.
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pegusus123456 posted...

Super Slash posted...

I'm not sure what it stands for but it's those display boxes that carry items in them. A good example are those rectangular boxes inner tubes for bicycles come in; that's a PDQ. It can also come in a huge-ass box that normally goes out on stack bases since they're giant displays. Stuffed animals, blind bags, etc all come out in PDQs as well.

So something like this?
https://eardial.com/wp-content/uploads/2016/10/eardial-pdq-box.jpg

I can see why that would be irritating.

Yeah, those things.

Sometimes I won't even realize it's a PDQ until it's too late as I slowly slide out the items and they spill everywhere, PDQ still stuck in the freight box.

Crazyman93 posted...

Thought of another one that I've only seen the after effects of: Customers who leave religous texts all over the place. Seriously, every few months someone leave religious comics intended to teach about a bible verse in parts of the store. The men's toilet and the Health and Beauty section are popular targets. So in addition to doing our jobs, we have to clean up trash.

Actually, throw in people too lazy to throw their damn cups away in actual trash cans too. Or trash in general.

Have you seen the horrible religious pamphlets designed to give as "tips" to servers? It looks like there is a bill sticking out, but instead it is part of the cardboard and has a bible verse instead.

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Just thought of another one.

At each register we have a small penny jar that's got a little cup attached for holding pens. We usually have 2-3 pens in each one for people to use for signing credit receipts. I have literally never seen a single person put the pen back in the cup. 100% of the time without a single exception, they take the pen out, sign the receipt, and then toss the pen on the counter and hand me the receipt.

I've actually watched someone reach towards the cup as if about to put the pen back, and then change their mind and drop it on the counter. -_-
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loafy013 posted...

Crazyman93 posted...

Thought of another one that I've only seen the after effects of: Customers who leave religous texts all over the place. Seriously, every few months someone leave religious comics intended to teach about a bible verse in parts of the store. The men's toilet and the Health and Beauty section are popular targets. So in addition to doing our jobs, we have to clean up trash.

Actually, throw in people too lazy to throw their damn cups away in actual trash cans too. Or trash in general.

Have you seen the horrible religious pamphlets designed to give as "tips" to servers? It looks like there is a bill sticking out, but instead it is part of the cardboard and has a bible verse instead.

I love to give these to people that are pretending to be homeless(there's a lot of scammers in my small town)
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loafy013 posted...

Crazyman93 posted...

Thought of another one that I've only seen the after effects of: Customers who leave religous texts all over the place. Seriously, every few months someone leave religious comics intended to teach about a bible verse in parts of the store. The men's toilet and the Health and Beauty section are popular targets. So in addition to doing our jobs, we have to clean up trash.

Actually, throw in people too lazy to throw their damn cups away in actual trash cans too. Or trash in general.

Have you seen the horrible religious pamphlets designed to give as "tips" to servers? It looks like there is a bill sticking out, but instead it is part of the cardboard and has a bible verse instead.

I have not. That's just cruel.
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Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.
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Zero_Destroyer posted...

Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.

Very much so. As long as they're not just in the middle of the parking lot, we're happy. People love the excuse of, "I'm making sure some poor schmuck is employed to bring in carts." When in reality, we just get a cashier or someone who isn't doing anything at the moment to grab the carts from outside. I've never seen anyone whose job title is just "Carter Pusher".
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gmanthebest posted...

I've never seen anyone whose job title is just "Carter Pusher".

Ironically, my brother is at this moment considering a job at Walmart as cart pusher.
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gmanthebest posted...

Zero_Destroyer posted...

Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.

Very much so. As long as they're not just in the middle of the parking lot, we're happy. People love the excuse of, "I'm making sure some poor schmuck is employed to bring in carts." When in reality, we just get a cashier or someone who isn't doing anything at the moment to grab the carts from outside. I've never seen anyone whose job title is just "Carter Pusher".

Whenever I see a messy cart return area, I try to straighten it up a bit to make it easier on the employees. Try to make up a bit for the asshole customers, y'know?

Actually, that reminds me. A few weeks ago I was at the grocery store and I had some time to kill before going home, so I took a few minutes to completely straighten up the cart return near the doors. It went from completely full of random carts to about 1/3 full of neat rows of carts. When I was done, one of the employees came over and actually hugged me for doing that.

Zero_Destroyer posted...

Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.

It's most appreciated. Too many customers where I work have the mentality of "oh (s)he gets paid to collect them, so I'll just leave mine all the way out in the parking lot, because I don't have an extra 30 seconds to spare to bring it back to the main collection area" and the carts pile up outside, one after another.
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Old people who write checks in a busy line. Customers usually tend to get pissed over that shit.
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JadeBaby posted...

Old people who write checks in a busy line. Customers usually tend to get pissed over that shit.

The worst part about that is, I'm going to do an Auto Check regardless of what you put on it. It's going to scan it, print shit on it, and you'll finish on the screen like a credit card payment.

Also, it's pouring down rain, and you just HAVE to have your mulch that you're incapable of loading yourself. I love going out in the pouring down rain because you can't wait.
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Xenozoa425 posted...

Zero_Destroyer posted...

Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.

It's most appreciated. Too many customers where I work have the mentality of "oh (s)he gets paid to collect them, so I'll just leave mine all the way out in the parking lot, because I don't have an extra 30 seconds to spare to bring it back to the main collection area" and the carts pile up outside, one after another.

I've never worked retail in my life but I always make it a point to leave a cart in the designated spots. IMO people who ditch their carts anywhere are scum.
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I don't work retail anymore but at my current job, people who call for dumb questions like
"Whens my court date? What happens if they don't respond?" and etc..

like dude, everything is listed on the fucking instructions, FUCKING READ

that's probably why you're in this situation to begin with. Illiterate fucks.
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Akagami_Shanks posted...

I don't work retail anymore but at my current job, people who call for dumb questions like
"Whens my court date? What happens if they don't respond?" and etc..

like dude, everything is listen on the fucking instructions, FUCKING READ

that's probably why you're in this situation to begin with. Illiterate fucks.

I love that. I once had someone look to me and some coworkers to ask where snow shovels are. They were between us and the customer. And they'll walk past lawn and leaf bags on an endcap to ask where the lawn and leaf bags are.

Again, it terrifies me that some of these people are allowed to drive.
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Mikablu posted...

gmanthebest posted...

Zero_Destroyer posted...

Don't work in retail, but question: Is it generally appreciated that I put buggies back in the collection at the front of the store when I'm done shopping? I've done this at Kroger ever since 2014 since they were extremely helpful and held my items in storage while I swung back to the house to get the correct debit card.

Very much so. As long as they're not just in the middle of the parking lot, we're happy. People love the excuse of, "I'm making sure some poor schmuck is employed to bring in carts." When in reality, we just get a cashier or someone who isn't doing anything at the moment to grab the carts from outside. I've never seen anyone whose job title is just "Carter Pusher".

Whenever I see a messy cart return area, I try to straighten it up a bit to make it easier on the employees. Try to make up a bit for the asshole customers, y'know?

Actually, that reminds me. A few weeks ago I was at the grocery store and I had some time to kill before going home, so I took a few minutes to completely straighten up the cart return near the doors. It went from completely full of random carts to about 1/3 full of neat rows of carts. When I was done, one of the employees came over and actually hugged me for doing that.

Holy shit dude, you're amazing
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Ok, not retail, but the topic's been branching out a bit:

Disclaimer: If you have a loved one in a nursing home, you may want to skip over this post.

I work for a DME (Durable Medical Equipment). We contract with nursing homes and hospices to provide equipment to patients in facilities as well as at home. I've been at this job for about two and a half years now, and overall I love it. I meet a lot of interesting people, and I get to provide a valuable service to patients in need. That said, there are some horror stories.

Being that we provide medical equipment, during off hours we have drivers (like myself) on call for emergency issues such as equipment failures or after-hours hospice admits. We have about a dozen branches scattered across the midwest, and when I'm on call I take calls from all of our areas and dispatch them to the appropriate branch's on-call driver (or if it's my area, I run the order myself).

I was on call yesterday, and last night I got a call at 1am. A nurse called and said that they were out of woundvac canisters for a patient. For those of you who don't know, a woundvac is a device that gently suctions through a special dressing applied over a wound. It draws out excess fluid and actually facilitates the healing process. The machine has a canister attached to store the fluid it suctions out, and the canister needs to be periodically changed as it fills. So the nurse says their patient is out of canisters, and they need more. Right now. At 1 in the morning.
Now, under normal circumstances the nursing home should be calling us during regular business hours to order more dressings and canisters when they get low, but someone at this facility failed to do this. Now the patient's canister was full, and they wanted me to send a driver out to deliver more, right then. Rather than put a regular dressing over the wound until the morning when we could deliver more supplies, I had to call the driver and send him out. So instead of someone doing their job and ordering disposable supplies when their stock gets low, I have to get someone out of bed to clean up their mess. And this driver still had to work at 8 the next morning. GG, nurses.

I recently got an order (regular business hours, at least) for a malfunctioning concentrator. A concentrator provides concentrated oxygen to patients by pulling in room air and separating the oxygen from the other gasses. The flow rate can be adjusted per the patient's needs. The facility is about an hour's drive, so I start heading that way. When I get there to troubleshoot the concentrator, I turn it on and there's no o2 flow at all, but the machine isn't alarming as it normally would if there was a mechanical problem. It takes me all of 10 seconds to realize that someone had turned the flow rate all the way down to 0, and apparently no one in this facility could figure out how to turn it back up (hint: you literally turn the dial - the only dial - on the machine up above 0). The nurse looked embarrassed as hell when I explained the issue as I had her sign my service ticket.
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Continued:

Going way back to my first day on call, very shortly after I started at this job. My very first after hours call is a hospice nurse in my delivery area asking to order a home hospital bed for a new admit. He has already been discharged from the hospital and is at home, but the family already dismantled his personal bed and hauled it away, to make room for the hospital bed. I explain to the nurse that I'm en route to another delivery (We frequently work well past the time the office closes, finishing up orders) that's an hour away, will take me about an hour to set up, and then once I get back I'll have to go to our warehouse to load up a bed for the delivery. After it's all said and done, I wouldn't be able to deliver this bed until after 10 or 11pm. The nurse starts freaking out, saying this patient is uncomfortable slumped over in a chair and can't wait that long. I apologized, and politely suggested that home DME should be ordered before a patient discharges and is sitting at home without the equipment he needs. The nurse huffed and hung up before I could get the patient's name and address, and I never got another call about it again.

Other wonders are equipment coming unplugged from the wall, the nurse calls and says it's "broken," I ask them to check the plug and they get offended, ask if I think they're stupid, etc. I frequently have to explain to them that I cannot send a driver out after hours before attempting to troubleshoot over the phone. Sometimes they actually check and are all "Oh, it was the plug, sorry!" Sometimes they outright lie and say they checked, but when I or the appropriate driver gets to them, we find the equipment unplugged from the wall after all.

These are the people taking care of your sick and elderly. Most of them are great, and I love good nurses, but some of them make you wonder how they make it day to day without wandering out into traffic...nevermind how the hell they graduated nursing school.
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TrevorBlack79 posted...

The nurse looked embarrassed as hell when I explained the issue as I had her sign my service ticket.

Imagine how their accounting department feels having to pay for that ticket.
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I work at a department store.

Doing Customer Service today. (Ours is in the back of the store for the record) After helping a customer with a difficult return that involved me asking for back up and the store manager. I ask the mesh person in line if i can help them. I get a question about it i can do this with our rewards card, i answer her then she asks if she buy her stuff (full cart with her husband holding more) here, line is now 5 deep with both registers helping, my response was:
"I'm terribly sorry but im not allowed to check out large orders back here, if it was one or two items then i would have been glad to assist you. With the line that has formed there just no way to make it work."

Lady gets mad and tells my boss (the store manager) that i was giving horrible customer service and that in shouldn't be working back there.

My boss apologized but said the exact same thing i did which ticked the lady off because she didnt want to stand in line.
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Akagami_Shanks posted...

I don't work retail anymore but at my current job, people who call for dumb questions like
"Whens my court date? What happens if they don't respond?" and etc..

like dude, everything is listed on the fucking instructions, FUCKING READ

that's probably why you're in this situation to begin with. Illiterate fucks.

I made the mistake of asking the clerk once if I was in the right courtroom. I knew I was in the right place, right time, right date, but wasn't on the list of people going in front of the judge. She looked over my summons, saw that I was supposed to be there, and wrote me in while they tracked down the lawyer.

All I could think was "dammit. If I hadn't opened my mouth, would my case get thrown out since they weren't ready". Jokes on them though. Judgement was put in to garnish my wages (for defaulting on a credit card), and they've gotten maybe $30 from me over the last 8 years, due to my limited income. Now they are more than willing to take $50-100 a month on a payment plan. Sucks for them that since there was a court decision, I no longer feel the obligation to work with them to pay it off.
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Alakazamtrainer posted...

I work at a department store.

Doing Customer Service today. (Ours is in the back of the store for the record) After helping a customer with a difficult return that involved me asking for back up and the store manager. I ask the mesh person in line if i can help them. I get a question about it i can do this with our rewards card, i answer her then she asks if she buy her stuff (full cart with her husband holding more) here, line is now 5 deep with both registers helping, my response was:
"I'm terribly sorry but im not allowed to check out large orders back here, if it was one or two items then i would have been glad to assist you. With the line that has formed there just no way to make it work."

Lady gets mad and tells my boss (the store manager) that i was giving horrible customer service and that in shouldn't be working back there.

My boss apologized but said the exact same thing i did which ticked the lady off because she didnt want to stand in line.

That's one of my pet peeves, asking to speak to a manager when things don't go your way

That doesn't mean the customer will magically get their way as if a store manager is some sort of retail magician
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judasmaiden15 posted...

That's one of my pet peeves, asking to speak to a manager when things don't go your way

One of my favorites. I got that quite a few times back when I worked food service, and the looks on people's faces was priceless when I would reply "I am the manager."

Late night Taco Bell drive through, bar rush, some drunk asshat starts ordering BK items because he thinks he's funny:
Me: "Sir, you're at Taco Bell. Please order from our menu."
Drunk guy: " I have a better idea, why don't you suck my dick and take my order!"
Me: " I'm sorry sir, you're going to have to leave. We will not be serving you."
Drunk: "Fuck you! You're going to take my order! You can slob my pole!"
Me: " I'm sorry, if you don't pull through and exit the property I will call the police and have them remove you."
Guy pulls up to the window: "Who's the little shit that was talking back to me?"
Me: "That would be me."
Drunk: "Get me your manager!"
Me: "I am the manager. You need to leave now."
Drunk: "Get me the store manager."
Me: "She's at home asleep. If you want you can call the store tomorrow and speak with her."
Drunk: "Oh I will! I'll have your job, asshole!"
Me: "Well, I already put in my notice, so there's an opening if you want to apply."

He sped off. He never did call the next day. Not that it would have done anything, there were two other people wearing headsets who heard the entire exchange.
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back to school weekend, well this is going to be trash even more kids and their moms than normal this weekend damn it.
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coolboy11 posted...

back to school weekend, well this is going to be trash even more kids and their moms than normal this weekend damn it.

Least I work overnights. Won't have to deal with these people except for about 3 hours of my shift...

having people want to speak to a supervisor after you tell them what they don't want to hear is the worst.

"Sir, we don't give legal advice"

"You're not helping me at all, let me speak to your supervisor."

*supervisor tells them that we can't give legal advice*

Like c'mon people
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Akagami_Shanks posted...

having people want to speak to a supervisor after you tell them what they don't want to hear is the worst.

"Sir, we don't give legal advice"

"You're not helping me at all, let me speak to your supervisor."

*supervisor tells them that we can't give legal advice*

Like c'mon people

I get this shit all the time.
"Ma'am I can't give you a refund on that, it's outside our returns policy."
"Oh this is bullshit, let me talk to a manager!"
*gets manager, manager says exact same thing*
"FUCK ALL OF YOU AND FUCK THIS STORE!"
*storms out like a child*

I swear some people just need to be fucking slapped.
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