LogFAQs > #980115466

Kurumiee posted...

So I've been working this position for 1 month now.

So basically I called a client about feedback and to review us on a platform, but I messed up and said the wrong things.

Manager called me and my mentor/senior in. I told her I feel like I fudged up big time, but she said that I shouldn't think in this way and that I'm still learning, and that she's just trying to teach me how to handle this specific situation moving forward (because, after all, I did say the wrong things). Then she said I'm a fast learner, and mentor/senior said I'm improving day by day.

I still feel like I fudged up tho, and a bit bad. Should I feel bad about myself?:D

This kind of talk basically means they want you to learn from your mistake, but also, they can't afford to replace you, so they're not really judging you harshly on it at all.

Take them at their word, in this case. They really do want you to just learn from mistakes. Call center-esque jobs have insanely high turnover rates, so it's in their best interest to be honest and try to retain people.