LogFAQs > #970754223

Krow_Incarnate posted...

The thing is in the full video, she not only didn't really try and deescalate the customers, but she threw something at them which really set things off to the point where they were throwing chairs.

First off, fuck those people. They're scumbags from the start.

But she didn't do a particularly great job from a customer service standpoint.

Yeah, as much as it's easy to resent the corporate policy of throwing employees involved in customer altercations under the bus, when they actively escalate the situation, it's pretty reasonable to decide that they shouldn't be a part of the company anymore.

Of course, it'd be nice if corporate took some responsibility for the entitled dickwads that have been created by decades of "the customer is always right," since that's what brought about such behaviour from the customers in the first place, but that's a much larger issue.