LogFAQs > #968751215

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Topic	Honestly the most frustrating thing about dealing with customers is the arguing
slacker03150 10/16/22 10:14:33 AM #10:	As someone who has worked customer service it really doesn't help that companies encourage their reps to lie about what they can do to save money. "Hey you can take off up to $500 but make sure you start at $10 and work your way up in 5-10 dollar intervals. Oh and document every offer so we know you are not just fixing the $50 problem right away instead of making lesser offers that might smooth things over instead of fixing it because some customers are OK with that and that will save us a little bit of money." --- I am awesome and so are you. Lenny gone but not forgotten. - 12/10/2015 <cite>slacker03150 posted [p:968751215] in Honestly t... [t:80197089]...</cite> <quote>As someone who has worked customer service it really doesn't help that companies encourage their reps to lie about what they can do to save money. "Hey you can take off up to $500 but make sure you start at $10 and work your way up in 5-10 dollar intervals. Oh and document every offer so we know you are not just fixing the $50 problem right away instead of making lesser offers that might smooth things over instead of fixing it because some customers are OK with that and that will save us a little bit of money." --- I am awesome and so are you.Lenny gone but not forgotten. - 12/10/2015</quote> ... Copied to Clipboard!
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