This time i was more transparent. I admitted I am trying to find discounts and cheaper options. Mentioned I don't want to cancel but I need to save any way I can.
Dude offered me a shitty deal where I would pay $10/mo extra for faster internet and I would be put on spectrum mobile. I declined and asked to be transferred to retention. He told me I am connected with retention right now. So I asked him to cancel my cancellation. So at least I can keep my service.
Maybe I'm being spoiled. I'm paying $60/month for 25 Mbps Internet. Most people don't have that plan, but just trying to save as much money as I can. I recently bought a car and my hours were cut recently.
If you really want to you could try what I did (cancelling and taking the modem back to the store) as a last ditch attempt