Current Events > Tried to bargain with my internet provider

(+) Yeah! (+)

Me: I'm calling to cancel service
Rep: Do you want to cancel today or later?
Me: Cancel on Monday please
Rep: May I ask why?
Me: Switching to T-Mobile Home Internet. $10/mo less and I get faster speeds
Rep: Okay. I setup a future dated cancelation for Monday.

Well fuck. I don't want T-Mobile Internet, just wanted the leverage lol.

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XD they gave zero fucks

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SteveNasti posted...

XD they gave zero fucks

yup. i got owned.

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lol who gave you this boomer-strat advice

Doing this during Covid was a mistake


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I feel like cable cellphone and IS providers are rotating doors and dont really give a shit about loyalty

lmaooo

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I can only leverage 2mbps dsl

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Stuff like this the reps make 0 commision so they couldn't give any less of a fuck.

Dingydang166 posted...

Stuff like this the reps make 0 commision so they couldn't give any less of a fuck.

thats not true, i cant speak for every company but most you do get incentive for saving customers from canceling

UnfairRepresent posted...

Doing this during Covid was a mistake

i brought up covid as part of the reason for saving money

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Next time, call the retention department and ask if they have any discounts or loyalty promo. Mention with covid going on, it's tough to afford these bills and ask if there's anything they can do to help. Mention you don't wanna deal with the trouble of going to another ISP. Be nice. Being insanely nice will get you far. I can't tell you how many times I've gotten huge discounts from ISP customer services just by being nice.

Unsugarized_Foo posted...

I can only leverage 2mbps dsl

theres not much competition here. theres frontier but they suck. t-mobile home internet on paper isnt bad but ive never used them, and it runs on their mobile network, so i cant imagine its that good

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I just cancelled Cox internet yesterday and they gave no fucks either. They werent going to keep me either way but you know its nice to feel wanted.

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dummy420 posted...

I just cancelled Cox internet yesterday and they gave no fucks either. They werent going to keep me either way but you know its nice to feel wanted.

who did you cancel for? how do you know they wouldnt have kept you?

i used to work at AT&T and its a common practice to threaten to cancel in order to get discounted rates

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pojr posted...

who did you cancel for? how do you know they wouldnt have kept you?

i used to work at AT&T and its a common practice to threaten to cancel in order to get discounted rates

AT&T actually. 1000Mbs internet and TV and no cap. It was mostly the cap really.

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CommonStar posted...

Next time, call the retention department and ask if they have any discounts or loyalty promo. Mention with covid going on, it's tough to afford these bills and ask if there's anything they can do to help. Mention you don't wanna deal with the trouble of going to another ISP. Be nice. Being insanely nice will get you far. I can't tell you how many times I've gotten huge discounts from ISP customer services just by being nice.

1) i have called in the past and nicely asked if theres any promos i could be put on. i never threatened to cancel though. and they would never do anything with me

2) its my mistake. the dude i was talking to...you could tell he was about to fall asleep or something. i didnt have confidence in him. should have hung up.

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sounds like my internet company. its great living in an area with no competition at all...

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Socrawheeze posted...

lol who gave you this boomer-strat advice

It might have been me >_>

But in my defense I switched from Xfinity to Verizon back in September and Xfinity had me speak to two different customer retention reps to try to convince me to stay and they offered to lower my rates and everything.

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FWIW I have T-Mobile phone service now and also had it like 8 years ago, their mobile service is much better than it used to be

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pojr posted...

1) i have called in the past and nicely asked if theres any promos i could be put on. i never threatened to cancel though. and they would never do anything with me

2) its my mistake. the dude i was talking to...you could tell he was about to fall asleep or something. i didnt have confidence in him. should have hung up.

tbh i've never used the cancellation bluff just because i feel like they know and then you have to schedule and you're kinda screwed. if you don't get the result you want from one rep, you can always try again with another.

Usually sales reps don't pull the "oh wait, we just found a discount for you, plz stay." Usually you need to request to speak to retention.

These days it's become such a joke ritual. You basically call, request to speak with retention and then say, "I want a lower price." "Okay, here's what I can do."

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Hexenherz posted...

Socrawheeze posted...
lol who gave you this boomer-strat advice
It might have been me >_>

But in my defense I switched from Xfinity to Verizon back in September and Xfinity had me speak to two different customer retention reps to try to convince me to stay and they offered to lower my rates and everything.

No offense, but I think it actually might have been you that said that to me lol. It was in another thread I made where I was trying to save money.

monkmith posted...

sounds like my internet company. its great living in an area with no competition at all...

Who do you have? I have spectrum. Well for another week anyway lol

thronedfire2 posted...

FWIW I have T-Mobile phone service now and also had it like 8 years ago, their mobile service is much better than it used to be

Hmm maybe I should go for T-Mobile internet. Thinking about it. I also might call back and ask the rep to uncancel my service lol

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BlameAnesthesia posted...

Usually sales reps don't pull the "oh wait, we just found a discount for you, plz stay." Usually you need to request to speak to retention.

These days it's become such a joke ritual. You basically call, request to speak with retention and then say, "I want a lower price." "Okay, here's what I can do."

Is from your personal experience? Because when I was an AT&T employee that was basically the norm.

I thought the dude I was speaking would bring me to retention when I asked about canceling. Didn't think you would handle it himself. I might have actually been speaking with the retention already though.
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pojr posted...

Who do you have? I have spectrum. Well for another week anyway lol

cox. which is ironic because when i tried to talk down their fucking price they functionally told me to go suck some...

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Hexenherz posted...

It might have been me >_>

But in my defense I switched from Xfinity to Verizon back in September and Xfinity had me speak to two different customer retention reps to try to convince me to stay and they offered to lower my rates and everything.

Smhhhh

All in good fun man

I'm sorry it didn't work out for you -_- I legitimately assumed they were going to send you to retention and hook you up with some money off.

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For reference, I pay $60/month for 25 Mbps internet. It's a grandfathered plan on spectrum

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Hexenherz posted...

I'm sorry it didn't work out for you -_- I legitimately assumed they were going to send you to retention and hook you up with some money off.

all good man. i knew going into it that i could be bit in the ass. i used to work for AT&T and it was common for better rates to be offered. now i gotta decide to either call back to restore my service or not >_>

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pojr posted...

For reference, I pay $60/month for 25 Mbps internet. It's a grandfathered plan on spectrum

That's strange. We pay 80 for 100 down. Spectrum, central Florida.

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If you have COX use this
https://www.reddit.com/r/CoxCommunications/comments/ggfz85/how_to_get_40_off_the_cox_retail_price/

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orangefire25 posted...

That's strange. We pay 80 for 100 down. Spectrum, central Florida.

I used to have Time Warner Cable, which spectrum bought out. That's why I have a weird plan. It's not an amazing plan though, internet does go up and down regularly

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What you should do is "I'm wondering if you can beat this better deal I've been found elsewhere" if you're going to do that I would think.

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Funkydog posted...

What you should do is "I'm wondering if you can beat this better deal I've been found elsewhere" if you're going to do that I would think.

might have worked. but i thought saying "I want to cancel service" would have lit a fire under their ass to be like "oh shit i dont want to lose a long time customer"

source:

https://www.reddit.com/r/Spectrum/comments/ht4ron/called_to_try_and_negotiate_my_bill_was_told/

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wait a second I just noticed this is pojr
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Wowzers, that ISP deserves some credit for actually canceling your service tho. It's usually a nightmare to get them to cancel.
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I've been playing Frontier and Comcast against each other for years.

I usually get the best deals by jumping on the sales hungry reps set up at Wal-Mart.

Right now I'm paying 70 a month for 200 down.. It'll go up to 100 soon and then 120 in another year.

At which point I'll go to a Comcast rep and be like "What can you do for meeee?"

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Alexanaxela posted...

wait a second I just noticed this is pojr

what >_>

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Mark_DeRosa posted...

If you have COX use this
https://www.reddit.com/r/CoxCommunications/comments/ggfz85/how_to_get_40_off_the_cox_retail_price/

Coincidentally, Cox also raised my monthly bill by $30 at the start of the year ;>_>

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This is something DSLreports would tell you to do 10 years ago lol

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When I lived in a different area with Comcast, I did this a few times and it was hardly a hassle. Currently I only Cox and they said they couldn't give me a lower rate (I asked for what I got when I first signed on) despite calling on three separate occasions. However when I went to the store to return the modem the rep asked why I was canceling and found a coupon (or whatever) that allowed him to give me the discounted price

lol owned

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Update: I'm waiting on hold with spectrum. This time im gonna ask for retention right away. if they cant do anything for me then I'm just gonna ask them to remove the future dated cancellation and just reluctantly keep service. whatcha gonna do? lol

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2nd Update: Just got off with Spectrum

This time i was more transparent. I admitted I am trying to find discounts and cheaper options. Mentioned I don't want to cancel but I need to save any way I can.

Dude offered me a shitty deal where I would pay $10/mo extra for faster internet and I would be put on spectrum mobile. I declined and asked to be transferred to retention. He told me I am connected with retention right now. So I asked him to cancel my cancellation. So at least I can keep my service.

Maybe I'm being spoiled. I'm paying $60/month for 25 Mbps Internet. Most people don't have that plan, but just trying to save as much money as I can. I recently bought a car and my hours were cut recently.

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I pay less for 4 times the speed in the UK, that price seems utterly garbage to me :/

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Funkydog posted...

I pay less for 4 times the speed in the UK, that price seems utterly garbage to me :/

for $15/mo more i could get i think 100 Mbps internet. on paper thats much better, but im trying to decrease my bill not increase it

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pojr posted...

2nd Update: Just got off with Spectrum

This time i was more transparent. I admitted I am trying to find discounts and cheaper options. Mentioned I don't want to cancel but I need to save any way I can.

Dude offered me a shitty deal where I would pay $10/mo extra for faster internet and I would be put on spectrum mobile. I declined and asked to be transferred to retention. He told me I am connected with retention right now. So I asked him to cancel my cancellation. So at least I can keep my service.

Maybe I'm being spoiled. I'm paying $60/month for 25 Mbps Internet. Most people don't have that plan, but just trying to save as much money as I can. I recently bought a car and my hours were cut recently.

If you really want to you could try what I did (cancelling and taking the modem back to the store) as a last ditch attempt

pojr posted...

I'm paying $60/month for 25 Mbps Internet.

That's expensive. Where do you live? Do you have other ISP you can choose in your area?

I'm only paying $35/month for gig fiber, no contract from att.

CommonStar posted...

That's expensive. Where do you live? Do you have other ISP you can choose in your area?

I'm only paying $35/month for gig fiber, no contract from att.

what the hell? thats some good shit you got there

unfortunately i live in rochester ny. the options:

1) frontier. believe it or not, its worse than spectrum
2) spectrum
3) greenlight. awesome service, but not available where i live. i wish it were
4) T-Mobile home internet, as mentioned

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Jealous of all y'all.

I pay $90 for FIOS.

But I can't complain, Xfinity had bumped my payment up to $100 a month for 200 mbps -_-

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