It is impossible for them not to be involved. It is impossible for them to be neutral.
The way they reacted here is decidedly NOT neutral. And the way you and everyone here reacts to their reaction is NOT neutral.
That's totally fine though. In fact, it's impossible for ANYONE to be neutral here, or in most controversies. The fallacy of "objective neutrality" is the direct cause of the majority of terrible shit that is going on in modern times.
I'm not even talking about the cliche "when good men do nothing" line. I'm talking about the immense shirking of responsibility from those with real power and direct influence, because they pretend they are "neutral" and "objective".
What a sad wish, that you and Blizzard are so powerless in this situation that you can be neutral here.
They reacted by using their previously stated rules as stated. About as neutral as can be expected.
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Xbox Live User Name - Corrik Currently playing: Division 2