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TopicWhat the hell happened to Amazon's customer service?
HiddenRoar
10/16/17 11:12:13 PM
#19:


It's as if Amazon doesn't even know how much they have in their own stock.

Their site listed a memory card as being 'In Stock', so I bought 3 of them. The date for when they were supposed to be shipped passed, and then the date it was supposed to arrive passed. I live-chatted with them about it and they said to wait for another 2 weeks.

I gave them 3 months. Still nothing.

Chatted with them again, and the rep said that I'll be getting it in 2 weeks, guaranteed.

Gave them a month.

Talked to CS again. Had to go through 2 different folks who said they could do nothing until I kept demanding to talk to someone higher up.
Finally got to talk to a manager or supervisor, explained how CS had promised me my items months ago, the total wait time being almost half a year, and the constant runaround. Took 40 minutes before he/she decided to 'break policy' and award me 60$ in credit for my troubles.

Like wow.

Then I decided I'd buy another Memory card from them listed 'In Stock'. Atm it's seems like it'll be another repeat (already passed the shipping date and now closing in on the delivery date) unless they overnight it soon.
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