LogFAQs > #888555168

Rockeign posted...

"They say they attempted delivery and that is obviously a lie as I've been here all day and there is no notice on my front door."
"Okay sir, that is unfortunate and I apologize for that. So it says a delivery was attempted, did you check the front door for a sticker notification?"
".. Yes, there is no sticker."

"This has happened before, can you call the post office to sort this out?"
"Okay sir, that is unfortunate and I apologize for that. You will have to wait 2 days and if you don't receive it by then, you will be eligible for a refund."
"Okay, but I don't want a refund, I want my package. Could you call the post office and have them actually attempt to deliver the package?"
[5s Pause]
"Sir, you will have to wait 2 days and if you don't receive it by then, you will be eligible for a refund."

The kicker is this package never needs a signature, most of the time it's just left on my front door and I come across it by chance because they never ring the doorbell.

1) The service agent is doing his/her job by making sure you double checking for the notification. They can't just reship items if the post office simply is holding the order.
2) You say this has happened before, but how many time do you think thieves call Amazon to have them reship a "MISSING" package? Nevertheless, Amazon promise to refund you the money, but they have to wait until the final promised delivery date. I'm assuming that's what the 2 days are for. Again, they can't just reship merch because often times the carriers scan for delivery, but still have the package until the final date.
3) You'd have a better time calling the post office yourself. They pretty much roll their eyes whenever a service agent calls on behalf of the customer because the post office is also trying to get the item out to you, but now they feel they're being blamed.

Just wait until the promised delivery date. Once that has passed, then call them up and Amazon will take care of you.
---

----
-----