LogFAQs > #887572579

Xbox was making a lot of changes people didn't care for. No backwards compatibility was one of the lesser problems (more successful systems had this problem too). The system wasn't going to work if it wasn't online and the Kinect was being required at a time Microsoft was catching major shit for the NSA, so that narrative loomed heavy over them. Games were going digital only which has its pros and cons -- see Steam -- but consoles were uncharted territory there so that scared people. Microsoft was also talking down on gamers and tried to win over the Fantasy Football crowd while being the most expensive console on the market.

They lost so much of their goodwill from the 360 and loyalty from people who made their first online accounts with them. They really could have retained so much of their fanbase just because of what Xbox Live brought to consoles and how many gamers and their friends were built around that, but instead the PS4 picked up a lot of what they left on the table.

I'm not sure how many worse PR bungles have been made in the gaming industry than Microsoft with the Xbox One, but there can't be many and Sony absolutely played their cards right along the way too so the damage was magnified. Halo's no longer top dog in the FPS genre and there aren't other exclusives to save them from this mess they made, so...they'll be mad about this for a long time. Good.
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