LogFAQs > #882878742

Manager

The purpose of this letter is to inform you of a customer who comes into the store several times a week, sometimes multiple times a day, and scams us. The name of the customer is <redacted>, however throughout this letter they will be referred to as "the customer." Included in this letter is a list of offences the customer has committed. None of these are one time offences, some have been going on for years. Also included are the signatures of customer service managers, service desk employees, and cashiers who have waited on this customer before, to prove there are several people at our store who witness the fraud the customer commits. When the customer comes in the store, as noted earlier, it can be several times a week, sometimes multiple times a day. Every time this customer walks into our store they either get something for free or reduced price by using coupons they shouldn't be using or ones that are not for the correct item. Sometimes this customer returns the items to get their money back, thus getting paid for an item she got for free using a coupon such as one dollar off a three pack of a certain item, while buying a single pack. The customer knows the self checkouts accept certain coupons even if they are not for that exact item. The profit motive is the number one goal of store, and this customer actively causes us to lose money, which results in lower bonuses for employees. The customer also hurts the store in another way. While the customer is checking out, if its a manned register, the customer can tie up the register for ten minutes while the customer argues over coupons or tries to scam us in a variety of ways, which can result in lower survey scores(people having to wait longer) which hurts the store not only in employee bonuses, but shows store corporate our store isnt doing that well. The customer usually comes in the evenings, when we generally do not have that many registers open, so losing one for ten minutes can be critical. Listed below is a list of offences I, as well as other employees, have witnessed in person. I have asked each associate to initial each offence if they've seen it happen, and have asked each associate to sign at the bottom of this letter. Management of course reserves the right to take whatever action or inaction they choose with this information. It is our job as associates to respect that decision.
Sincerely,
argo

Instructions for associate: Under each offence, initial if you have seen the particular offense happen in relation to this customer. At the end of this letter please write your full name and sign.

Article I: This customer passes off coupons that are illegitimate, either by being for the wrong item or being cut incorrectly(such as unreadable expiration dates). This customer has been known to argue with customer service managers over coupons even though the ones they have are not applicable to her order.


Article II: This customer returns items such as Tide laundry detergent and Cerave soap that have been tampered with in such a way that we can not resell them, while getting their money back, in addition to using coupons originally. In the case of Tide, the customer has been known to water it down while passing it off as an item they bought too much of. In the case of Cerave soap, the customer, knowing it is a pricier soap, has been known to return Cerave soap, sealed, with Dial soap, a much cheaper brand, in the box. Occasionally, these items have found their way onto the shelf, which causes customers to trust our store less when they buy tampered products and have to return them.