LogFAQs > #876980105

The issue isn't about United overbooking, that is a common practice in airlines. Its the fact that they didn't ask fro volunteers to be bumped until everyone was on the plane and then when one of the involuntary bumping occurred and the man wouldn't get off the security called in didn't follow procedures. The security guy that actually yanked the passenger out of the chair and caused the busted lip was suspended.

United isn't really responsible for what the airport security guy did, but their shit response by talking about "accommodating" him and the CEO basically denying anything was done wrong is a PR nightmare. They should have never boarded the plane and increased the incentives to get volunteers instead of max offering $1000 - which is on the extreme low end when a normal compensation is 400% of your ticket.