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TopicUnited CEO doubles down, says passenger was 'disruptive and belligerent'
Capn Circus
04/11/17 2:10:37 AM
#61:


wolverinev2 posted...
Lightsasori posted...
wolverinev2 posted...
Also, a follow up has been shown to have them throw the Air Martial's under the bus for doing that s***.


They're blaming the wrong thing. They should be blaming their shitty overbooked policy. And if they keep their shitty overbooked policy, work better on how to do incentives. Forcefully getting people to "volunteer" out of their seat is like one of the worst things you can do for bad PR.


It's why a lot of airlines won't due it when you are seated. Because people are less likely to turn it down if they are waiting outside before it's time to board the plane. When somebody is already sitting down in the plane.. It's even harder to convince them to give up their seat. Not to mention it's not really the people's faults for the Airline fucking up and over booking or not having a few seats for their employees.

This entire thing could have easily have been headed off really early. "Oh shit, 4 or 6 employees don't have seats. What do to we do?"
"Just reserve 5 or so seats for them.."
Problem solved.


You're right and you make good points, but to be fair, your last point doesn't always work that way. Employees in the airline industry are constantly shuffled around due to "unforeseen" circumstances. Flight delays due to weather, flight delays due to equipment malfunctions, flight cancellations due to a crew reaching their maximum allotted hours required by law during a certain time period and are no unable to fly, etc. etc.

It's a complicated and expensive industry, but I'm not saying what happened with United should be excused. They will and are getting bad PR and will likely pay for it.
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