Or people should realize that the situation isn't black and white and it could be that neither side is both completely in the wrong or right.
Refusing to sell preorders to people will cause significantly more problems than this current issue.
Refund the consumers and sue Square Enix for the lost money+
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TheRock ~ Death By Misadventure, Not Suicide
"Would've liked to see that." - Ayuyu on my boner