LogFAQs > #950997235

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Topic	CE, help me. I need your advice. (Internet and ISP problems)
InfinityMonster 02/23/21 6:46:01 PM #48:	CableZL posted... Regardless of whether it's a common area issue, if it IS the responsibility of the ISP to fix it, it's proper to open a trouble ticket to have them make a repair attempt. Yeah, which is why I told him how to get it solved in my OP. Optimum has a reputation and it's not good and they're gonna waste his time with endless techs visits and "oh I don't see anything wrong" because it's an issue they don't really want to admit. You need to get a regulatory agency involved or switch to fiber if it's available at his address. --- "It lies between the pit of man's fears and the summit of his knowledge" <cite>InfinityMonster posted [p:950997235] in CE, help m... [t:79312096]...</cite> <quote>CableZL posted... </cite> <quote>Regardless of whether it's a common area issue, if it IS the responsibility of the ISP to fix it, it's proper to open a trouble ticket to have them make a repair attempt.</quote>Yeah, which is why I told him how to get it solved in my OP. Optimum has a reputation and it's not good and they're gonna waste his time with endless techs visits and "oh I don't see anything wrong" because it's an issue they don't really want to admit. You need to get a regulatory agency involved or switch to fiber if it's available at his address. --- "It lies between the pit of man's fears and the summit of his knowledge"</quote> ... Copied to Clipboard!
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