LogFAQs > #950450598

sLaCkEr408___RJ posted...

TL;DR but if this robin hood service gave misinformation regarding what the Investor owes then I can see a case.

"Kearns received emails from Robinhood shortly after 11 p.m. on June 11, informing him that his account was restricted and that he was required to buy $700,000 in shares as a result of an options trade, according to the lawsuit. That left Kearns account with a negative balance of $730,000 on a trade that he had understood would be limited to a maximum loss of less than $10,000, the lawsuit says.
Kearns, desperate for answers, sent several emails to Robinhoods customer support, but only received auto-generated replies, according to the lawsuit. Then, after 3:30 a.m., Kearns got an email from Robinhood saying he needed to deposit more than $178,000 within seven days to begin to address the negative balance, according to the lawsuit.
Tragically, Robinhoods communications were completely misleading, because, in reality, Alex did not owe any money; he held options in his account that more than covered his obligation, and the massive negative balance would have been erased by the exercise and settlement of the options Kearns held, according to the lawsuit.

After not being able to speak with anyone from Robinhood, Kearns became more desperate and fearful of the mammoth financial obligation, according to the complaint.
This resulted in a highly distressed mental condition in Alex, an uncontrollable impulse to commit suicide as the only option he could see, according to the lawsuit."