LogFAQs > #949553195

pojr posted...

i forgot to ask, do you live in a place that snows? reason i ask is because cars will last half as long if you live somewhere where it snows

have you ever had someone complain if your order wasnt correct?

also, have you ever had a security guard give you a hard time about an order for whatever reason?

Yeah it snows a lot where I'm from (MN)

Customers do complain that the order was incorrect to me and I can only refer them to customer care. If the restaurant assures me that they've given me everything then that is as far as I can go.

I've had customers complain PLENTY of times that I delivered to the wrong address. There's like a zero percent chance that happened, because I check every address I deliver to at least a handful of times. I can also go back into google maps to check it after the delivery. People will demand that I go back and redeliver their food from their neighbors doorstep a couple doors down. I just assure them that I delivered to the address on the order then they get mad at me lol. Not much I can do when people ordered delivery to the wrong address and don't realize it until a few minutes after I've performed a no contact delivery. GrubHub does not require that I do anything beyond delivering to the address on the order. Even if a customer contacts me well before the order is delivered then I still can't get in trouble for delivering to the address on the order. GrubHub doesn't allow customers to change the address on the order after it has been placed. They'd make you cancel that order and place a new order.

Never had security anywhere give me trouble. I get the impression that everyone is used to the idea of gig economy delivery people being everywhere. I just have my phone at the ready to show them what I'm there for just in case.

---

just tell them all your base doesn't belong to us because we were getting stoned...they'll understand-Ken156