LogFAQs > #927399773

As a Boomer who has had computers in my home, desk and lap tops, since 1990 starting with a Dos OS and currently running Windows 7. I've never needed a CSR for any program or problem. I don't know why you think it's boomers. My father couldn't figure out how to program the VCR I bought my parents in the 1980s, which baffled me til he passed on in 2001. Mind you he was a genius level IQ and graduated from Harvard in the early 1950s with a GPA of 4.0. He was an engineer who designed Parks and Recreation areas all over the northeast, Kentucky and Michigan. I guess his downfall was any computer tech. The only CSR I ever needed when things went shit at the bank I worked at was when some card they punched was wrong.

9 of every 10 CSR I've dealt with in personal life (like the cable company) have been generally polite but dumb as a box of rocks. Because I know more about how things work there I've actually saved them time and money in making repairs they didn't even know they needed.

In conclusion I'm betting most of your 75+ just lied and said they were satisfied when they weren't, they just know what to be dissatisfied about.

I've met and been in contact with more Millennials that were incompetent than any other age group at this point.
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