LogFAQs > #923730294

I4NRulez posted...

Trust me it's a true thing.

And it's not something people want to do. I was a supervisor in a call center and you dont understand the amount of complaints I took that were along the lines of I couldnt understand their name, they sounded like they were out of the country, they were foreign, etc

And our company was all US based. So it was people who's names were middle eastern or Mexican and they were calling themselves Joe or something.

I wouldn't call it racist but more of an effect of racism

To be fair it can be hard to understand people of different races/nationalities accent. Some have more or less of an accent depending on the language the person is speaking in and what culture they are from and the person being spoken to.

That is the reason pretty much why so many companies have moved their customer support back to America because they got so many complaints about how no one could understand what the hell people were saying in India were they all used to be. Why do you think they keep advertising "U.S. based customer support" or some variation of in commercials?

Its not a racist thing, for the vast majority anyway, but if you are going to higher people to give customer support to someone in another country in a language that isn't their native tongue then you need to make sure people can actually understand them.
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