On Rotten Tomatoes, the film holds an approval rating of 14% based on 167 reviews, and an average rating of 3.6/10. The website's critical consensus reads, "Well-meaning but fundamentally flawed, Collateral Beauty aims for uplift but collapses in unintentional hilarity."[29] On Metacritic, the film has a weighted average score of 23 out of 100 based on 40 critics, indicating "generally unfavorable reviews".