LogFAQs > #893534467

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Topic	xfinity: "We've increased your internet speed for no extra cost*"
Muffinz0rz 01/06/18 1:27:21 PM #48:	Scotty_Rogers posted... watch tc complain and not do anything about it lol You obviously didn't read the topic because I did do something about it. The Admiral posted... Muffinz0rz posted... Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly. Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before. I did. She wouldn't lower the price. Claimed she didn't have the authority to do so. Said it went up because of how service charges increase over time or some corporate bullshit that I could barely understand because call centers in India. I'm calling back now because I just found this: Funny how she didn't tell me the plan on the left existed. Same speed, but lmao that puts me at the same price I was at before (add $10/mo for the modem rental to put it at 49.99, then tax should put me well below $60+/mo that they want me to pay now, or that the one from yesterday (the plan on the right) wanted me to change to. --- Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010) FantaCE Football Squad: ELIMINATED. <cite>Muffinz0rz posted [p:893534467] in xfinity: &... [t:76171250]...</cite> <quote><cite>Scotty_Rogers posted...</cite> <quote>watch tc complain and not do anything about it lol</quote> You obviously didn't read the topic because I did do something about it. <cite>The Admiral posted...</cite> <quote><cite>Muffinz0rz posted...</cite> <quote>Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.</quote> Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before.</quote> I did. She wouldn't lower the price. Claimed she didn't have the authority to do so. Said it went up because of how service charges increase over time or some corporate bullshit that I could barely understand because call centers in India. I'm calling back now because I just found this: Funny how she didn't tell me the plan on the left existed. Same speed, but lmao that puts me at the same price I was at before (add $10/mo for the modem rental to put it at 49.99, then tax should put me well below $60+/mo that they want me to pay now, or that the one from yesterday (the plan on the right) wanted me to change to. --- Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010) FantaCE Football Squad: ELIMINATED. </quote> ... Copied to Clipboard!
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