LogFAQs > #892001853

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Topic	I'm secretly trying to join my work's IT department
Mikablu 12/11/17 9:43:55 AM #3:	treewojima posted... Every help desk ticket I submit has my own detailed attempts to solve the problem. As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing. <cite>Mikablu posted [p:892001853] in I'm secret... [t:76086505]...</cite> <quote><cite>treewojima posted...</cite> <quote>Every help desk ticket I submit has my own detailed attempts to solve the problem.</quote> As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing.</quote> ... Copied to Clipboard!
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