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| Topic | God, Remington Arms Customer Service has been a cluster fuck so far |
| AlecSkorpio 11/29/17 1:20:10 PM #1: | My 1911 just stopped firing out of nowhere. Best I can tell is that the firing pin safety plunger broke. I call up the Remington Customer Service Repair line, guy answers just saying "What do you need?" with a huge sniff as if he just did a line of blow. I explain the situation to him, he argues with me that the gun should still fire if that is broke. I tell him it's not firing so whatever the problem is I want it fixed. He takes my information down, sniffing really loudly the whole time and just generally sounding like I ruined his fucking day by calling. Finally he explains to me that they're going to send me stuff to send it to them. Says it's really fast since they overnight it so I should expect it by Monday. What? Then he finishes up by mentioning that as long as everything is good with my warranty, they'll ship it right back. I ask him what if I'm out of warranty because the gun is five years old. he just says he doesn't know what happens then and hangs up. Double You Tee Eff mate. I was dumb and this is the first gun I ever bought, but take it from me, don't buy Remington. --- ... Copied to Clipboard! |
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