A San Francisco McDonalds is being sued after a scalding cup of coffee caused severe burns on an elderly womans groin, a lawsuit alleges.
The lawsuit, filed Thursday in San Francisco Superior Court, claims McDonalds employees at 1100 Fillmore St. failed to properly secure the coffee cup lid, which then opened when the woman, Mable Childress, tried to take a sip. The lid fell off, the coffee poured out of the cup, and Childress suffered third-degree burns to her groin, legs and abdomen, the suit alleges.
Childress, who is in her 80s, is seeking millions in compensation for the June incident, according to her lawyer, Dylan Hackett. The amount she could receive is listed as unlimited in court filings.
The suit claims the burns were bad enough to leave Childress with emotional distress and scarring on her groin area, where she continues to experience pain.
The lawsuit further alleges that the employees at the Fillmore McDonalds refused to help Childress after she was burned and ignored her calls for help.
She was standing there for quite some time, around 20 to 25 minutes, asking for a manager, Hackett said.
McDonald's representatives disputed this claim, however, stating that their employees and management "spoke to her within a few minutes and offered assistance."
My restaurants have strict food safety protocols in place, including training crew to ensure lids on hot beverages are secure," McDonalds owner and operator Peter Ou said in a statement. "We take every customer complaint seriously."
Kinda wild how this one seems so similar to the first case that happened in 94. McDonald's also just recently found itself in trouble because a kid was burned with chicken nuggies. When is McDonald's gonna start learning the lesson that they shouldn't be serving food that can disfigure people?