LogFAQs > #974550190

Context: work at Pizza Hut.

So I get into work at like 4ish, right? I get a call about 6. A complaint. The lady said her pizza melts were 'black as coal, hard, and inedible'. I look up her phone number in the system, the order was placed at 10am, right around opening. A delivery, paid with card. I questioned her about this, she says 'oh, well I fell asleep while I was deciding if I should call or not'. Alright, sure.

She ordered some of our new cheesesteak melts and some sodas.

She then explained to me that she couldn't eat it, and instead, fed it to her dogs.

Immediately, alarm bells from being a dog owner go off. The cheesesteak melt has onions and garlic in it, as well as a ton of cheese.

That's really bad for dogs. Specifically garlic and onions. I told her this right away, she seemed confused. I told her she needs to take her dogs to the vet ASAP because that stuff is toxic to dogs, and out melts are loaded with sauce and toppings. Burnt or not, they're toxic to dogs.

She said 'oh, but they look fine now...anyway, I wanted to get a refund'. I stress how important it is that a dog shouldn't be eating such a thing and if they did, they NEED to go to the vet.

She shrugs it off and asks about a full refund. Now, my last manager is a stickler for details, no way she'd let a burnt to a crisp melt out of the oven and serve it. Not to mention how nonchalantly she shrugged off the idea that her dogs just ate stuff toxic to them. I was thinking 'oh, so she's just trying to scam us'.

She says 'I don't want to have to bring this up to corporate, but...' I told her that I couldn't really do anything about her situation other than apologize and suggest she take her dogs to the vet. At this time, we were extremely busy so I told her I had to attend to the store, gave her my name, apologized again, and said she can call corporate.

Some people, CE. Sheesh!