LogFAQs > #969693314

CommonJoe posted...

Anonymity doesn't adequately explain it actually, given we see the same behavior in spaces where that anonymity is no longer a factor.

In reality I think its the detachment from face-to-face communication.

Anecedotally, I like a lot of people am very familiar with how incredibly abusive people can be when calling into a customer service line. But Im willing to bet the vast majority of those people wouldn't act the way they do if they were talking to me in person.

I feel like there is more to it than that, because I try to be nice to people even if I'm on the phone with tech support. There's no reason to be mean and nasty to them. It's gotta be some kind of cluster-B personality disorder or something.