LogFAQs > #884958137

While I kind of almost sort of maybe understand the point you're getting at TC, the truth is the best way to assess most PC issues is to get as much base amount of information as possible to whittle down the potential scenarios that could be causing the issue, as computers are very complicated and stuff. Also because generally users are dumbasses who don't do even the most basic of troubleshooting themselves before deciding that their computer is broken and needs a rocket scientist's insight to repair.

Like if you work in IT at all, you'd be painfully familiar with the kind of customer who thinks he's above the basic troubleshooting, but also gets annoyed when you start talking technical at him, like you're supposed to be a fucking mindreader who understands his particular level of savvy. (Spoilers: that's nearly every customer)
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CE's Resident Scotsman.
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