LogFAQs > #979221447

Last year I set up my parents with new broadband. It cost 25 a month.

After a year, they sent her an email subtly detailing that she could either leave it alone and get the same package for 46 a month, or change to a "different" (read: the same) package for 25 a month.

Quite literally the exact same broadband offering but one costs 25 if you call and opt out or 46 if you don't.

Oh also they subtly detailed that its now a 12 month minimum term contract.

So in summary, charging old-age pensioners the equivalent of a couple of months worth of food for the privilege of not being able to understand this technology stuff.

I kind of don't want to say what I want to do to whoever cooked this up.