ghettoraider81 posted...The time the store closes is the time it is closed for business. That is the time guests should be out of the building.
If the employees knew that they couldnt not finish your issue in the time left that the store was open for business they were right to tell you to come back.
How could they know that for a fact? Funny enough when I spoke to the manager today and I brought up laziness, they said the rep isnt trained to service devices like that which is why they put it on me to be ready for return...yet how could the rep know for a fact how long it would take then? Contradict yourself there and I called them out on it, they came up with another poor excuse that it doesnt matter how long it would take but that it was already getting to be closing time. So had it taken 2mins, they were still arguing with me that their rep could be late getting out of work and thats not fair to them and I should have everything ready. Which again, I could have had I known they would be so long with another customer and it had to be as they said, even though I checked online and nothing says I had to reinstall the OS anyway. They argued it has to be in same condition purchase to return...ironic, I decided to return it without the wall adapter cuz I could use an extra. They only charge $20 for a USB-C Apple charger, those things are $70! So they allowed me to return it with a missing part but complained over the OS. The manager had nothing to say about that.
Also, while I reset in their parking lot there were customers I saw walking out with bags 10-15mins after close, maybe there were others but I took off around 20mins. Because its a return and your customer service person wants to be done shouldnt change anything in regards to being open.
You can argue a sale makes them immediate money and a return doesnt but I often spend $3-5k a year at Best Buy. Im not saying thats crazy but Ive been elite pro for years. Think going to BB to get deals or same day, etc. still? Ill absolutely consider shipping now. Does BB care, probably not, but maybe theyll continue hurting and these shitty CS reps will be crying when they close up shop like Toys R Us and shit.
I have worked in sales and I absolutely get their excuses to a degree...yet Ive always taken care of customers and never been hugely inconvenienced by it, so maybe I just have better customer service, patience, and consideration. And yes, Ive stayed with shitty customers 30+mins past close before to get them taken care of and it has never caused me grief.
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