Current Events > Had a customer escorted out by police today AMA

(+) Yeah! (+)

She put the wrong number on her delivery, I told her I was canceling the order, she got mad and demanded the money immediately(which isn't how it works, sorry) and thus I called the police(after warning her multiple times) and she got escorted out. Now she's waiting outside expecting to see her money get put back into her bank account or something...with 3 kids in tow.

The fact that she's doing this to her kids because 'they're hungry'. But yet she won't get them food.

Awful, awful person.

Keep pointing at her and pantomime laughing hysterically.

What do you mean by wrong number on her delivery? Wrong phone number? Wrong address?

I wish the officer arrested her ass lmao

What should she have done?

Slayer_22 posted...

She put the wrong number on her delivery, I told her I was canceling the order

good job at escalating the situation lol

Naysaspace posted...

good job at escalating the situation lol

right? wtf

Naysaspace posted...

good job at escalating the situation lol

It's almost like she's the one who escalated in the first place by not just saying "oops" and reordering

Naysaspace posted...

good job at escalating the situation lol

I mean he said he was cancelling the order what else do you want him to do

AlCalavicci posted...

What do you mean by wrong number on her delivery? Wrong phone number? Wrong address?

Both. Gave the wrong phone number, no apartment number, no building number.

omega cookie posted...

Keep pointing at her and pantomime laughing hysterically.

I'd get in trouble for that but fuck that sounds funny.

dj1200 posted...

What should she have done?

Well, in that situation where she wasted my driver's time and we were looking at 2 hour+ delivery times, she should have just accepted it couldn't get delivered and left it at that. But she came all the way to the store and complained, and refused to leave. I already told her the money will go back to her. She was at fault.

Naysaspace posted...

good job at escalating the situation lol

I didn't, I just said I cancelled the order. Her order asked for a call back in the notes, he called and got no answer. She didn't call until an hour and a half later, at which point I couldn't do anything.

Gobstoppers12 posted...

It's almost like she's the one who escalated in the first place by not just saying "oops" and reordering

P much lol.

An order for what? Food

What_ posted...

An order for what? Food

Yes, I work at a pizza hut as manager.

What was the delivery?

SiO4 posted...

What was the delivery?

A medium pizza, order of wings, and some ranch.

Holy shit she left finally.

Slayer_22 posted...

Holy shit she left finally.

I've dealt with that shit.
Many, many times actually.

rather than cancel the order, why not make a new pizza for the customer they isn't cold, free of charge, for the inconvenience?

SiO4 posted...

I've dealt with that shit.
Many, many times actually.

Do you enjoy it? I got a nice laugh but it was a pain to deal with the police. Even if they were nice and understanding.

hey thanks, i've been dying to try one of these! -wait, where's my drink...?

Chunkey Simmons posted...

rather than cancel the order, why not make a new pizza for the customer they isn't cold, free of charge, for the inconvenience?

Why should stupidity be rewarded

Does your workplace allow you to blacklist customers who behave like Karens?

Chunkey Simmons posted...

rather than cancel the order, why not make a new pizza for the customer they isn't cold, free of charge, for the inconvenience?

The inconvenience isn't on him, dude.

Slayer_22 posted...

Do you enjoy it? I got a nice laugh but it was a pain to deal with the police. Even if they were nice and understanding.

Well, I know how to handle it. But I learned that at my old job.

Where I am at now they don't get it, so it's frustrating.
I am sure I stopped two fights from breaking out where I am at now.

How will Pizza Hut reward you for diligently protecting its assets?

CapnMuffin posted...

How will Pizza Hut reward you for diligently protecting its assets?

Probably by not garnishing his wage

Chunkey Simmons posted...

rather than cancel the order, why not make a new pizza for the customer they isn't cold,

That's what a good employee would have done. With coupons for next order.

CapnMuffin posted...

How will Pizza Hut reward you for diligently protecting its assets?

They will secretly appreciate what he did, but make him feel like he overstepped his bounds

Slayer_22 posted...

Yes, I work at a pizza hut as manager.

Oh yeah then fuck that bitch

Kajagogo posted...

That's what a good employee would have done. With coupons for next order.

Again, why should stupidity be rewarded

I dont understand why she couldnt get a new order made while at the store. Since youre a manager I assume you tried to deescalate the situation and she just wanted to be a Karen?

She made an honest mistake with the address, but not answering her phone was what did her in.

OudeGeuze posted...

Again, why should stupidity be rewarded

Companys like useful idiots.

Chunkey Simmons posted...

rather than cancel the order, why not make a new pizza for the customer they isn't cold, free of charge, for the inconvenience?

She wasn't the expected successor of any pizza, so I couldn't give it to her.

But honestly, because we weren't at fault. She causes herself the inconvenience.

Humble_Novice posted...

Does your workplace allow you to blacklist customers who behave like Karens?

Yes. But my boss has to do it.

SiO4 posted...

Well, I know how to handle it. But I learned that at my old job.

Where I am at now they don't get it, so it's frustrating.
I am sure I stopped two fights from breaking out where I am at now.

Hey, man, at least you're safe! Hopefully you don't put yourself in danger!

CapnMuffin posted...

How will Pizza Hut reward you for diligently protecting its assets?

Not in any way whatsoever, but I did get a fun story out of it!

Kajagogo posted...

That's what a good employee would have done. With coupons for next order.

No, lol I'm not rewarding customers like that lol.

--Zero- posted...

I dont understand why she couldnt get a new order made while at the store. Since youre a manager I assume you tried to deescalate the situation and she just wanted to be a Karen?

She made an honest mistake with the address, but not answering her phone was what did her in.

Nah, she put the wrong phone and address, and she called like an hour and a half after her order was supposed to be there.

But yes, I tried to de-escalate it and tell her that at the end of the night, all the money would go back to her(depending on her bank). She just was rude from the offset. With KIDS IN THE CAR! And she straight up had 4 chances or so(with all the warnings I gave her) before I called the police.

SiO4 posted...

Companys like useful idiots.

True

Man, takes me back to my days managing a rival chain in my 20s. We could probably write books with all the stuff we see!

CapnMuffin posted...

How will Pizza Hut reward you for diligently protecting its assets?

XD

SparkMark1 posted...

Man, takes me back to my days managing a rival chain in my 20s. We could probably write books with all the stuff we see!

Any fun stories to tell? I'm here for it lol.

SparkMark1 posted...

Man, takes me back to my days managing a rival chain in my 20s. We could probably write books with all the stuff we see!

Here's a chronicle of a guy who ran a video game store back in the days of blockbuster

http://www.actsofgord.com/

Tyranthraxus posted...

Here's a chronicle of a guy who ran a video game store back in the days of blockbuster

http://www.actsofgord.com/

Now that's a site I haven't thought about in over a decade.

It still boggles the mind that she waited outside for hours but complained that her kids were hungry.

She seriously couldn't take the L, go home and get her kids some food and wait for the money to go back into her bank account.

Slayer_22 posted...

I told her I was canceling the order, she got mad and demanded the money immediately(which isn't how it works, sorry)

Pizza Hut keeps her money, she doesnt get her food, and is instead escorted out by the police for demanding her money back.

So now companies are taking peoples money and not providing a product or service?

Capitalism at its finest.

Health posted...

Pizza Hut keeps her money

That's not what happened.

Health posted...

she doesnt get her food

Because she provided the incorrect information and didn't follow up until an hour and a half later.

Health posted...

and is instead escorted out by the police for demanding her money back.

You can't just make a scene in the lobby while other customers are trying to do business. That's a perfectly appropriate application of policing services.

I accidentally set my delivery address as the dominos restaurant i was ordering from but luckily they called me and were like where tf are you trying to go.

but the phone number on my order was also right

Gobstoppers12 posted...

That's not what happened.

Because she provided the incorrect information and didn't follow up until an hour and a half later.

You can't just make a scene in the lobby while other customers are trying to do business. That's a perfectly appropriate application of policing services.

I will say, she apparently did try calling earlier but I wasn't able to get to the phone and it apparently went to our call center(which she brought up 'I can tell when it's one of them.' was what she said.). But she couldn't have called much earlier than an hour later, which is still just...absurd given the entire issue was on her and not us. The pizza was cold af by then.

And yeah, she was making a scene and refused to leave despite me telling her she would receive her money at the end if the night. Pizza Hut has archaic systems in place, so I couldn't really help with that. If I gave her money, I'd have been at fault and we'd have been extremely negative for the night, which falls on me.

Akagami_Shanks posted...

I accidentally set my delivery address as the dominos restaurant i was ordering from but luckily they called me and were like where tf are you trying to go.

but the phone number on my order was also right

Yeah, we've had stuff like that before. The particular driver that took her order essentially has driven across town before after calling someone and getting their correct address(and S to an N changes a ton about the order lol).

But when you're not even providing the building code for an apartment you live at that isn't at the correct location without your phone number and your only instructions are 'call me', yeah, we can't really do much there.

That's why I appreciate it when people film Karens and blast them on social media, this woman dedicated hours to waste a business time to the point of harassment. We still gotta wage this war on Karens or else they'll come back in droves

Sorry, but youre a shitty manager. How hard would it have been to simple say, oh, yeah the information on the delivery was incorrect. No worries, Ill throw you in a pizza and some wings, will be about 20 minutes.

The amount of time you spent arguing and calling cops you could have taken care of your customer graciously.

Instead, you got youre I AM the Manger! ego trip in.

I used to work at a dominos a while ago. I dealt with shit like that a lot and the shit I would tell or do to problem customers shoukd have gotten me fired hundreds of time but I always got away with everything.

Once had a fight break out between customers roght in front of me. Screamed at the top of my lungs at them. Guy who instigated by talking shit ran out immediately. Other guy (who swung first) sat the fuck down and shut up and started apologizing. The owner who was a pussy ran to the office and called the cops. Turns out he called them because he though I was going to jump into the middle of the fight. I thought that was pretty funny. I just got loud because the dudes were basically just drunk ass frat boys having a dick waving contest so I knew getting loud would de-escalate it.

Another group of drunk college kids panicked when the cops showed up and left a bag of weed under the table lol. One of the managers found it and kept it for herself.

ghettoraider81 posted...

Sorry, but youre a shitty manager. How hard would it have been to simple say, oh, yeah the information on the delivery was incorrect. No worries, Ill throw you in a pizza and some wings, will be about 20 minutes.

The amount of time you spent arguing and calling cops you could have taken care of your customer graciously.

Instead, you got youre I AM the Manger! ego trip in.

Lol.

No, sorry, that's not how it works. You don't get to hang up on me after being informed your order is cancelled(to be fair, it was her daughter that did this), then come into my store and throw a tantrum, then get rewarded for it.

We have hundreds of customers daily. I'm perfectly fine losing one that says they refuse to leave my store based on something that's out of my control.

The fact that your idea of a shitty manager is bending over for customers that disrupt the entire business is ridiculous. You'd be an awful manager. Giving out free product even if the customer is throwing a tantrum in your lobby?

Hell, just 20 minutes after I got a call from someone that said they DEMANDED I remake a pizza for them, because we messed up on the pizza. I told her I would need to see the pizza to verify...but she said no, I'm going to remake the pizza and all she was bringing was the receipt. And when I said I couldn't do that, she was going to get me fired. Those are the types of people you'd give free stuff to and constantly be at a loss for, right? Lol.

ncsonic posted...

That's why I appreciate it when people film Karens and blast them on social media, this woman dedicated hours to waste a business time to the point of harassment. We still gotta wage this war on Karens or else they'll come back in droves

She wasn't screaming loud enough lol, otherwise my coworker would have popped that shit on YouTube, trust in that.

Chunkey Simmons posted...

rather than cancel the order, why not make a new pizza for the customer they isn't cold, free of charge, for the inconvenience?

Because the error was egregious AND the guests fault and they were busy?

The customer is never right at Pizza Hut

Returning_CEmen posted...

The customer is never right at Pizza Hut

The customer is rarely right in general. The customer is always right is pretty much always wrong.

You should see what movie theater managers deal with. People demanding comps after sitting through the entire film. One customer threw a fit because he fell asleep in the theater and slept through the entire movie. Wanted his money back.