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Rika_Furude 05/21/20 3:56:47 AM #1: |
Me: "your direct contact is the helpdesk"
Some manager: "thats not good enough. Give me your mobile number" Me: "no" 30 minutes later, i see an email chain with some hot shots and my bosses boss >.> --- ... Copied to Clipboard!
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teepan95 05/21/20 3:59:04 AM #2: |
Did they take your side or nah?
--- https://imgur.com/NlyIzM6 ~ Lara Croft and I, as drawn by Harpie! 'I'm gonna pound a 400 lb woman just to prove teep wrong' - NigerianKnight ... Copied to Clipboard!
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KaZooo 05/21/20 3:59:53 AM #3: |
I've been protective of my personal number during WFH. It does make contact a bit of a process but end of the day it's like, I had this number forever, for personal use. You want me to be more accessible as an employee, you provide me with a damn work phone.
--- Competing every night, both ends, shoot inside/outside, fast break, transition, Monta Ellis have it all ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:00:00 AM #4: |
teepan95 posted...
Did they take your side or nah?The debates still raging. I think at some point the CFO might walk into my office :/ --- ... Copied to Clipboard!
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teepan95 05/21/20 4:00:47 AM #5: |
As long as they don't punish you for initially refusing to do so
--- https://imgur.com/NlyIzM6 ~ Lara Croft and I, as drawn by Harpie! 'I'm gonna pound a 400 lb woman just to prove teep wrong' - NigerianKnight ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:01:31 AM #6: |
KaZooo posted...
I've been protective of my personal number during WFH. It does make contact a bit of a process but end of the day it's like, I had this number forever, for personal use. You want me to be more accessible as an employee, you provide me with a damn work phone.I have a work mobile, but i never answer any calls unless its from someone in my team or the CFO --- ... Copied to Clipboard!
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Corrupt_Power 05/21/20 4:02:20 AM #7: |
Unless you are a team lead or primary point of contact, clients do not get a direct line to you. End of discussion. Any IT operation that doesn't respect this is showing that they don't respect their techs.
--- Posted with GameRaven 3.5.2 ... Copied to Clipboard!
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CoolMaskGuy 05/21/20 4:09:40 AM #8: |
"Hi, I want to talk to who's in charge, right now".
Always in for a fun time with these. ... Copied to Clipboard!
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KaZooo 05/21/20 4:09:44 AM #9: |
Rika_Furude posted...
they will usually leave a voicemail or send me an email saying they missed meI usually push them this way. I do it for the sake of every client's benefit. I'm not closing numerous files for one project I'm immersed in, to take someone's call wanting me to blow their project open on the spot. --- Competing every night, both ends, shoot inside/outside, fast break, transition, Monta Ellis have it all ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:15:40 AM #10: |
KaZooo posted...
I usually push them this way. I do it for the sake of every client's benefit. I'm not closing numerous files for one project I'm immersed in, to take someone's call wanting me to blow their project open on the spot.Nornally i would have a ticket open with microsoft or cisco or something and i always feel so guilty because its me who submitted the ticket and then made myself uncontactable unless its via email or me initiating the call But if i just answer random calls on my mobile 9/10 times it will be some moron who tried to plug their usb headset into their ethernet port and is wondering why their webex isnt working and its urgent because they have a meeting starting in 10 seconds --- ... Copied to Clipboard!
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pogo_rabid 05/21/20 4:28:41 AM #12: |
They made me put my cell in my email sig
Never been so happy to get laid off. --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:28:56 AM #13: |
Forgettable posted...
Shoulda told him to take it up with your bossdidnt want to leave it up to him, i dont want some random ass manager calling me to skip the helpdesk just because my boss says so. theres too much other work thats far more important than if this random ass boomer can check his emails or answer a call at the moment he would have said no in all likelihood but eh --- ... Copied to Clipboard!
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pogo_rabid 05/21/20 4:29:52 AM #14: |
Does work pay for your cell bill or provide you a phone?
If not, tell them to pound sand if they try to make you. --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:30:14 AM #15: |
pogo_rabid posted...
They made me put my cell in my email sigsame. this is why i avoid emailing staff as well unless its from our generic IT@company address. If you know where to look you can find my number anyway which sucks. gonna bring that up one day and ask for a new mobile number to boot --- ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:30:44 AM #16: |
pogo_rabid posted...
Does work pay for your cell bill or provide you a phone?both --- ... Copied to Clipboard!
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ChuckSDeuces 05/21/20 4:31:02 AM #17: |
Should have just shown the client your sig. They'd never ask for a personal number again.
--- Engaging with NPCs is conceptually identical to talking back to the television. ... Copied to Clipboard!
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pogo_rabid 05/21/20 4:31:20 AM #18: |
Rika_Furude posted...
same. this is why i avoid emailing staff as well unless its from our generic IT@company address. If you know where to look you can find my number anyway which sucks. gonna bring that up one day and ask for a new mobile number to boot People texting me shit at 3am on a sunday with inane bullshit. It got so bad that I would be almost afraid to look at my phone on weekends/after hours. I had anxiety about the damn thing. --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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pogo_rabid 05/21/20 4:33:45 AM #19: |
As fellow IT folk, I think some of you will find this oldie (but a goodie) of a video relatable
https://www.youtube.com/watch?v=uRGljemfwUE --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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CreepySmile 05/21/20 4:34:42 AM #20: |
People who are allowed to ring me: anyone who has either texted me their number or emailed it before hand.
If I don't know the number, I don't answer. And even if I do know the number unless you're capable of firing me, are one of the blonde teachers or the PA to the CEO, good fucking luck getting answered. --- I just want to be loved ... Copied to Clipboard!
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SuperShake666 05/21/20 4:36:22 AM #21: |
Rika_Furude posted...
I have a work mobile, but i never answer any calls unless its from someone in my team or the CFO This is a big mood. --- "Look, if I was good at math, I wouldn't be on CE at 2:00 the morning clicking on topics about porn stars ****ing horses." - May 2017, Dash_Harber ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:36:59 AM #22: |
pogo_rabid posted...
People texting me shit at 3am on a sunday with inane bullshit.ive got my phone in perma DND mode and i put my immediate team in the exceptions. i dont respond to texts either --- ... Copied to Clipboard!
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Rika_Furude 05/21/20 4:42:05 AM #23: |
the CEO just sent a teams message saying its "a bad look if the IT department is not available in a timely fashion for staff"
whys he telling me and not my bossses boss :/ its not even my job to do helpdesk --- ... Copied to Clipboard!
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CreepySmile 05/21/20 4:42:55 AM #24: |
Start looking for a new job
CEO is taking the side of the idiots. Always look for a new job when the top dog is an idiot. --- I just want to be loved ... Copied to Clipboard!
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Rika_Furude 05/21/20 6:11:54 PM #25: |
They are literally asking why we need more helpdesk staff when we can have network admins, sysadmins, developers assist with tickets and calls...
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onedarksoul 05/21/20 6:21:48 PM #26: |
Hmm this is an interesting topic. Curious to see if TC ends up in the breadlines.
--- Finish a game? Add it to our list! Beat 1,000 games: https://gamefaqs.gamespot.com/boards/213-nonstop-gaming-general/78475094 ... Copied to Clipboard!
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pogo_rabid 05/21/20 6:22:09 PM #27: |
Calling it now- 2 years from now IT is outsourced to an MSP for your company if the CEO is this type of person.
--- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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ChocoboMog123 05/21/20 6:25:23 PM #28: |
"Oh, you want your password reset? Helpdesk has the tools, let me transfer you..." *click*
"You can't open your email? That's helpdesk's department, let me transfer you." *click* Office politics are what they are, but you have a job description. If CEO wants you to do helpdesk, --- "You're sorely underestimating the power of nostalgia goggles." - adjl http://www.smbc-comics.com/comics/20110218.gif ... Copied to Clipboard!
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s0nicfan 05/21/20 6:26:53 PM #29: |
If that managers name isn't Karen, you should totally rig it so that it is in the system.
--- "History Is Much Like An Endless Waltz. The Three Beats Of War, Peace And Revolution Continue On Forever." - Gundam Wing: Endless Waltz ... Copied to Clipboard!
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The_Bitcoin 05/21/20 6:29:47 PM #30: |
Rika_Furude posted...
the CEO just sent a teams message saying its "a bad look if the IT department is not available in a timely fashion for staff" so youre on the hook 24/7? ... Copied to Clipboard!
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The_Bitcoin 05/21/20 6:30:58 PM #31: |
pogo_rabid posted...
Calling it now- 2 years from now IT is outsourced to an MSP for your company if the CEO is this type of person. and then BOOM, suddenly a 4+ hour delay in response is ok and tech support usually contacts people at 2 AM ... Copied to Clipboard!
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Trumpo 05/21/20 6:41:43 PM #32: |
Time to update your resume
... Copied to Clipboard!
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Rika_Furude 05/21/20 6:44:42 PM #33: |
I dont live in a huge city so i would likely have to move or get a worse job if i wanted to leave
--- ... Copied to Clipboard!
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pogo_rabid 05/21/20 7:10:24 PM #34: |
The_Bitcoin posted...
and then BOOM, suddenly a 4+ hour delay in response is ok and tech support usually contacts people at 2 AMlol yep this happened to me a few years ago --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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The_Bitcoin 05/21/20 7:24:18 PM #35: |
pogo_rabid posted...
lol yep the outsourcing thing shows you how full of shit employers are. *american applies for a job with a 3.5 GPA from Yale* employer: your GPA is... ok. Your interview could have been better. Ugh *overseas guy applies for the same job now outsourced, he says he graduated from chanaghampragejeetcheknow technical institute, with a stork out of leopard grade* employer: youre in!! :). ... Copied to Clipboard!
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Corrupt_Power 05/21/20 8:13:38 PM #36: |
Don't know if I've asked you before, are you internal IT or MSP, TC?
pogo_rabid posted... lol yep Hey, not every MSP is bad. Most of them are, but not all of them. --- ... Copied to Clipboard!
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pogo_rabid 05/21/20 9:22:24 PM #37: |
Corrupt_Power posted...
Don't know if I've asked you before, are you internal IT or MSP, TC? Basically the one that took over, snaked their way in when my old boss used them for a project, basically they got a line in on the president and basically shit talked us until they finally pushed us out. They even promised the president they would hire us on once they took over (they didn't). --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E FC: SW-8431-3263-1243 ... Copied to Clipboard!
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Rika_Furude 05/21/20 9:23:35 PM #38: |
Corrupt_Power posted...
Don't know if I've asked you before, are you internal IT or MSP, TC?Internal --- ... Copied to Clipboard!
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Rika_Furude 05/21/20 9:55:48 PM #39: |
They have agreed to bring up "more helpdesk staff" as a discussion item at the next board meeting 6 weeks from now.
Good luck with that lmao. --- ... Copied to Clipboard!
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Corrupt_Power 05/21/20 11:33:45 PM #40: |
pogo_rabid posted...
Corrupt_Power posted...Don't know if I've asked you before, are you internal IT or MSP, TC? Ah, that sucks. I work for a really nice MSP, but I went through a few shitty ones before I found this place. A lot of them are run by just as big of assholes as your stereotypical bad client, unfortunately. --- Posted with GameRaven 3.5.2 ... Copied to Clipboard!
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Rika_Furude 05/22/20 2:23:14 AM #41: |
Just terminated the account of the manager who requested a direct contact in IT
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onedarksoul 05/22/20 2:26:18 AM #42: |
Rika_Furude posted...
Just terminated the account of the manager who requested a direct contact in ITFired? Hmm... --- Finish a game? Add it to our list! Beat 1,000 games: https://gamefaqs.gamespot.com/boards/213-nonstop-gaming-general/78475094 ... Copied to Clipboard!
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Corrupt_Power 05/22/20 2:40:49 AM #43: |
Rika_Furude posted...
Just terminated the account of the manager who requested a direct contact in IT Interesting --- Posted with GameRaven 3.5.2 ... Copied to Clipboard!
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Questionmarktarius 05/22/20 2:42:03 AM #44: |
Rika_Furude posted...
Just terminated the account of the manager who requested a direct contact in ITDoes your CEO actually respect the techs? huh. ... Copied to Clipboard!
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Rika_Furude 05/22/20 2:53:34 AM #45: |
No, the manager came back for a screaming match and I got HR involved
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Questionmarktarius 05/22/20 2:55:38 AM #46: |
Rika_Furude posted...
No, the manager came back for a screaming match and I got HR involvedIT tech > middle manager = confirmed. You may be exactly where you need to be. Nice. ... Copied to Clipboard!
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LightningAce11 05/22/20 2:56:51 AM #47: |
TC is this your first and only job in this field?
--- I want you to grab your nuts. Grab your balls. I want you to take a handful, and just grab your nuts real quick. Swivel 'em around in a circular motion. -LTG ... Copied to Clipboard!
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Rika_Furude 05/22/20 2:57:34 AM #48: |
Its my first as a sysadmin/devops/database admin but i did work helpdesk for 3 years
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Cookie Bag 05/22/20 3:25:36 AM #49: |
Rika_Furude posted...
No, the manager came back for a screaming match and I got HR involvedWhen you say screaming match you mean physically or over the phone? --- ... Copied to Clipboard!
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Questionmarktarius 05/22/20 3:29:18 AM #50: |
Cookie Bag posted...
When you say screaming match you mean physically or over the phone?It's always email. "I need thing!" "No you don't. That's why help desk exists." ... Copied to Clipboard!
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