Current Events > Spectrum (internet provider) told us we need a death certificate to cancel

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EzeDoesIt 09/27/19 9:00:04 AM #1:	My dad died a year ago and I just switched the payment plan to my name (we were living with him while he was on his deathbed). Now were moving out at the end of the month so I wanted to end my subscription for now, and called to cancel. They told me I need to provide his death certificate to cancel, even though weve been paying for a year now with my credit card thats in my name, and the mail we get from Spectrum is addressed to me. --- Not changing this sig. <cite>EzeDoesIt posted [p:928014652] in Spectrum (... [t:78045424]...</cite> <quote>My dad died a year ago and I just switched the payment plan to my name (we were living with him while he was on his deathbed). Now were moving out at the end of the month so I wanted to end my subscription for now, and called to cancel. They told me I need to provide his death certificate to cancel, even though weve been paying for a year now with my credit card thats in my name, and the mail we get from Spectrum is addressed to me.</quote> ... Copied to Clipboard!
thronedfire2 09/27/19 9:00:50 AM #2:	yeah, they don't care where the money is coming from when they're getting paid --- I could see you, but I couldn't hear you You were holding your hat in the breeze Turning away from me In this moment you were stolen... <cite>thronedfire2 posted [p:928014680] in Spectrum (... [t:78045424]...</cite> <quote>yeah, they don't care where the money is coming from when they're getting paid</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:02:40 AM #3:	thronedfire2 posted... yeah, they don't care where the money is coming from when they're getting paid This cant possibly be legal though. It shouldnt be if it is. Im thinking about writing a letter to the Attorney General about this. Its ludicrous. --- Not changing this sig. <cite>EzeDoesIt posted [p:928014722] in Spectrum (... [t:78045424]...</cite> <quote>thronedfire2 posted...</cite> <quote>yeah, they don't care where the money is coming from when they're getting paid</quote> This cant possibly be legal though. It shouldnt be if it is. Im thinking about writing a letter to the Attorney General about this. Its ludicrous.</quote> ... Copied to Clipboard!
StucklnMyPants 09/27/19 9:08:14 AM #4:	Apparently, this is normal. Why not call up and pretend to be the account holder? --- Power concedes nothing without a demand. <cite>StucklnMyPants posted [p:928014860] in Spectrum (... [t:78045424]...</cite> <quote>Apparently, this is normal. Why not call up and pretend to be the account holder?</quote> ... Copied to Clipboard!
chrono625 09/27/19 9:09:42 AM #5:	Well. If you want to get out of contract and not pay the early termination fee that every one of these providers has, just send them a copy of the death certificate. It really isn't a big deal tbh. --- https://imgur.com/Rqk1DYV - Super Bowl XXI/XXV/XLII/XLVI Champions - NY Giants Eli Manning SB tracker: 2/2 Superbowls 2/2 SBMVP's <cite>chrono625 posted [p:928014901] in Spectrum (... [t:78045424]...</cite> <quote>Well. If you want to get out of contract and not pay the early termination fee that every one of these providers has, just send them a copy of the death certificate. It really isn't a big deal tbh. </quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:10:04 AM #6:	StucklnMyPants posted... Apparently, this is normal. Why not call up and pretend to be the account holder? Lol thatd be funny. I wonder if they made a not on our account saying the holder is deceased. Im seriously outraged that this is normal much less even remotely legal. Weve been using my name for a year. A year. How is it not my account. --- Not changing this sig. <cite>EzeDoesIt posted [p:928014915] in Spectrum (... [t:78045424]...</cite> <quote>StucklnMyPants posted...</cite> <quote>Apparently, this is normal. Why not call up and pretend to be the account holder?</quote> Lol thatd be funny. I wonder if they made a not on our account saying the holder is deceased. Im seriously outraged that this is normal much less even remotely legal. Weve been using my name for a year. A year. How is it not my account.</quote> ... Copied to Clipboard!
Tyranthraxus 09/27/19 9:11:37 AM #7:	They do this to prevent people from maliciously cancelling service on someone else's behalf who is still alive. Don't take it personally. Just send them the death certificate. --- It says right here in Matthew 16:4 "Jesus doth not need a giant Mecha." https://imgur.com/dQgC4kv <cite>Tyranthraxus posted [p:928014964] in Spectrum (... [t:78045424]...</cite> <quote>They do this to prevent people from maliciously cancelling service on someone else's behalf who is still alive. Don't take it personally. Just send them the death certificate. </quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:11:39 AM #8:	chrono625 posted... Well. If you want to get out of contract and not pay the early termination fee that every one of these providers has, just send them a copy of the death certificate. It really isn't a big deal tbh. There is no contract, we just pay month-to-month. Dont you see how immoral this is? We told them he died when we switched it to my name, why didnt they say anything then? --- Not changing this sig. <cite>EzeDoesIt posted [p:928014971] in Spectrum (... [t:78045424]...</cite> <quote>chrono625 posted...</cite> <quote>Well. If you want to get out of contract and not pay the early termination fee that every one of these providers has, just send them a copy of the death certificate. It really isn't a big deal tbh. </quote> There is no contract, we just pay month-to-month. Dont you see how immoral this is? We told them he died when we switched it to my name, why didnt they say anything then?</quote> ... Copied to Clipboard!
chrono625 09/27/19 9:14:20 AM #9:	EzeDoesIt posted... There is no contract, we just pay month-to-month. Dont you see how immoral this is? We told them he died when we switched it to my name, why didnt they say anything then? You need to learn when to apply morality because this doesn't seem like a big immoral issue. It's probably a protocol they have and if you're paying monthly then just cancel payment and drop off any equipment you have. Get a receipt and be on your way. --- https://imgur.com/Rqk1DYV - Super Bowl XXI/XXV/XLII/XLVI Champions - NY Giants Eli Manning SB tracker: 2/2 Superbowls 2/2 SBMVP's <cite>chrono625 posted [p:928015036] in Spectrum (... [t:78045424]...</cite> <quote>EzeDoesIt posted... </cite> <quote>There is no contract, we just pay month-to-month. Dont you see how immoral this is? We told them he died when we switched it to my name, why didnt they say anything then?</quote> You need to learn when to apply morality because this doesn't seem like a big immoral issue. It's probably a protocol they have and if you're paying monthly then just cancel payment and drop off any equipment you have. Get a receipt and be on your way. </quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:20:38 AM #10:	I feel like most of the information Ive provided is being ignored. --- Not changing this sig. <cite>EzeDoesIt posted [p:928015198] in Spectrum (... [t:78045424]...</cite> <quote>I feel like most of the information Ive provided is being ignored.</quote> ... Copied to Clipboard!
chrono625 09/27/19 9:30:06 AM #11:	Your dad was sick, you took over the monthly spectrum bill and changed the account to your name. Your dad unfortunately passes, you try to cancel and they want a death certificate to cancel. This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address. Instead of providing them with a copy of the death certificate to absolve situation, you came on gamefaqs looking for information on how to make them circumvent their own protocol to cancel. Can I ask why it bothers you so much to send them a copy of the death certificate just to appease their policy and be done with it? --- https://imgur.com/Rqk1DYV - Super Bowl XXI/XXV/XLII/XLVI Champions - NY Giants Eli Manning SB tracker: 2/2 Superbowls 2/2 SBMVP's <cite>chrono625 posted [p:928015442] in Spectrum (... [t:78045424]...</cite> <quote>Your dad was sick, you took over the monthly spectrum bill and changed the account to your name. Your dad unfortunately passes, you try to cancel and they want a death certificate to cancel. This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address. Instead of providing them with a copy of the death certificate to absolve situation, you came on gamefaqs looking for information on how to make them circumvent their own protocol to cancel. Can I ask why it bothers you so much to send them a copy of the death certificate just to appease their policy and be done with it? </quote> ... Copied to Clipboard!
aki_sora 09/27/19 9:31:59 AM #12:	Yeah. Just send the death certificate. --- this is GameFAQs and stating an opinion is a declaration of WAR! <cite>aki_sora posted [p:928015494] in Spectrum (... [t:78045424]...</cite> <quote>Yeah. Just send the death certificate.</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:32:32 AM #13:	No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago? --- Not changing this sig. <cite>EzeDoesIt posted [p:928015518] in Spectrum (... [t:78045424]...</cite> <quote>No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago?</quote> ... Copied to Clipboard!
Chicken 09/27/19 9:34:23 AM #14:	EzeDoesIt posted... No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago? Because you gave them money --- https://youtu.be/jGbI0P4hh3o <cite>Chicken posted [p:928015570] in Spectrum (... [t:78045424]...</cite> <quote>EzeDoesIt posted...</cite> <quote>No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago?</quote> Because you gave them money</quote> ... Copied to Clipboard!
voldothegr8 09/27/19 9:36:31 AM #15:	EzeDoesIt posted... No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago? Sounds like you didn't have the account transfered, you simply took over payments. Cancel the card and get a new one, problem solved. Or just send them the certificate, it's not hard. --- Oda break tracker 2019- 6 (4) \| THE Ohio State: 3-0 \| Oakland Raiders: 1-1 Super Mario Maker Profile: 1237-0000-0073-02FE <cite>voldothegr8 posted [p:928015630] in Spectrum (... [t:78045424]...</cite> <quote>EzeDoesIt posted...</cite> <quote>No, I took the account over when he died. This is clearly stated in the OP. Why didnt they make any mention of this when I told them he died, an entire year ago?</quote> Sounds like you didn't have the account transfered, you simply took over payments. Cancel the card and get a new one, problem solved. Or just send them the certificate, it's not hard.</quote> ... Copied to Clipboard!
stone 09/27/19 9:36:49 AM #16:	If there's no contract, just unplug everything to make sure your not using their services anymore and stop sending payments, see how long it takes them to contact you about it --- PONG WAS REAL? I thought that was just a story parents told kids to scare them <cite>stone posted [p:928015642] in Spectrum (... [t:78045424]...</cite> <quote>If there's no contract, just unplug everything to make sure your not using their services anymore and stop sending payments, see how long it takes them to contact you about it</quote> ... Copied to Clipboard!
DanHaren2019 09/27/19 9:37:48 AM #17:	chrono625 posted... This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address. Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. TC is exactly right. Account switched to his name, his credit card, and its month to month. They should be able to cancel based on that information. The only reason they don't is because if someone on their end fucked up when TC switched the account to his name. When TC initially switched it is when they may have needed a death certificate because he was calling on someone elses behalf, so they should've had to verify if thats what the customer wanted. TC is right to be upset. Just more hoops and hurdles for him to go through to do something thats meaningless. When ur on the phone, don't be nice, just be an asshole because the way they are treating you is asshole-ish. So just say ur never gonna use their service again and that this is ridiculous, and you're gonna tell all ur friends about this and post it online to make sure everyone knows how shitty they are. The worst case scenario is doing that allows you to just vent and then you can send the certificate, cancel it, and just move on. <cite>DanHaren2019 posted [p:928015673] in Spectrum (... [t:78045424]...</cite> <quote>chrono625 posted...</cite> <quote>This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address.</quote> Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. TC is exactly right. Account switched to his name, his credit card, and its month to month. They should be able to cancel based on that information. The only reason they don't is because if someone on their end fucked up when TC switched the account to his name. When TC initially switched it is when they may have needed a death certificate because he was calling on someone elses behalf, so they should've had to verify if thats what the customer wanted. TC is right to be upset. Just more hoops and hurdles for him to go through to do something thats meaningless. When ur on the phone, don't be nice, just be an asshole because the way they are treating you is asshole-ish. So just say ur never gonna use their service again and that this is ridiculous, and you're gonna tell all ur friends about this and post it online to make sure everyone knows how shitty they are. The worst case scenario is doing that allows you to just vent and then you can send the certificate, cancel it, and just move on.</quote> ... Copied to Clipboard!
Relient_K 09/27/19 9:38:53 AM #18:	They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it. --- We all ate the biscuits, Fighter. We can all see through time. [ER] <cite>Relient_K posted [p:928015707] in Spectrum (... [t:78045424]...</cite> <quote>They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it. </quote> ... Copied to Clipboard!
ArchiePeck 09/27/19 9:39:22 AM #19:	There is no contract, we just pay month-to-month Well then just stop paying them. Either way, quit your fucking whining <cite>ArchiePeck posted [p:928015724] in Spectrum (... [t:78045424]...</cite> <quote><quote>There is no contract, we just pay month-to-month</quote> Well then just stop paying them. Either way, quit your fucking whining </quote> ... Copied to Clipboard!
DanHaren2019 09/27/19 9:40:03 AM #20:	stone posted... If there's no contract, just unplug everything to make sure your not using their services anymore and stop sending payments, see how long it takes them to contact you about it They'd just bill him, he wouldn't see the bill, and eventually a collections agency would be contacting him. So don't do this. If anything, ask them whose name the account is under. If its his fathers name, then I'd go ahead and do that, and make sure to look up online if they can penalize him for his fathers bills. If not its a great strategy. If the account is under his name, then he's got a legit argument for not having to provide the death certificate. Just keep asking why and get to the bottom of their mistakes, then act enraged. <cite>DanHaren2019 posted [p:928015740] in Spectrum (... [t:78045424]...</cite> <quote>stone posted...</cite> <quote>If there's no contract, just unplug everything to make sure your not using their services anymore and stop sending payments, see how long it takes them to contact you about it</quote> They'd just bill him, he wouldn't see the bill, and eventually a collections agency would be contacting him. So don't do this. If anything, ask them whose name the account is under. If its his fathers name, then I'd go ahead and do that, and make sure to look up online if they can penalize him for his fathers bills. If not its a great strategy. If the account is under his name, then he's got a legit argument for not having to provide the death certificate. Just keep asking why and get to the bottom of their mistakes, then act enraged.</quote> ... Copied to Clipboard!
chrono625 09/27/19 9:41:04 AM #21:	Relient_K posted... They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it. If he is paying month to month he can just cancel payments and they will cut off service. He won't owe anything. DanHaren2019 posted... Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. as someone mentioned before, it does matter when people will try to cut service off to be spiteful. My verizon account required me to prove residence for this reason, to prevent fraud. --- https://imgur.com/Rqk1DYV - Super Bowl XXI/XXV/XLII/XLVI Champions - NY Giants Eli Manning SB tracker: 2/2 Superbowls 2/2 SBMVP's <cite>chrono625 posted [p:928015775] in Spectrum (... [t:78045424]...</cite> <quote>Relient_K posted... </cite> <quote>They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it.</quote> If he is paying month to month he can just cancel payments and they will cut off service. He won't owe anything. DanHaren2019 posted... </cite> <quote>Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house.</quote> as someone mentioned before, it does matter when people will try to cut service off to be spiteful. My verizon account required me to prove residence for this reason, to prevent fraud. </quote> ... Copied to Clipboard!
Serious Cat 09/27/19 9:41:37 AM #22:	Because they don't care if someone is maliciously paying. They only care if someone is making changes to the account. My cell phone account was the same way, and I think is still attached to my mom's SSN. --- I are Serious Cat This is serious thread <cite>Serious Cat posted [p:928015786] in Spectrum (... [t:78045424]...</cite> <quote>Because they don't care if someone is maliciously paying. They only care if someone is making changes to the account. My cell phone account was the same way, and I think is still attached to my mom's SSN.</quote> ... Copied to Clipboard!
Lonestar2000 09/27/19 9:50:35 AM #23:	Their phone support is shit, bring any equipment to the store and cancel it there. --- Rumble Roses. Someone enters the room. Them: O_O Me: What?! I always play games without my pants on!- Inmate 922335 #ImpeachToadDickTrump <cite>Lonestar2000 posted [p:928016070] in Spectrum (... [t:78045424]...</cite> <quote>Their phone support is shit, bring any equipment to the store and cancel it there.</quote> ... Copied to Clipboard!
DanHaren2019 09/27/19 9:53:04 AM #24:	chrono625 posted... Relient_K posted... They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it. If he is paying month to month he can just cancel payments and they will cut off service. He won't owe anything. DanHaren2019 posted... Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. as someone mentioned before, it does matter when people will try to cut service off to be spiteful. My verizon account required me to prove residence for this reason, to prevent fraud. I've signed up for and cut off internet probably 5 times in my life (Comcast, Verizon, AT&T, Cox, and most recently I'm using Suddenlink) Never once did I get asked for proof of residence. <cite>DanHaren2019 posted [p:928016149] in Spectrum (... [t:78045424]...</cite> <quote>chrono625 posted...</cite> <quote>Relient_K posted... </cite> <quote>They're probably hoping to squeeze an extra months payment out of you while you get it together and they process it.</quote> If he is paying month to month he can just cancel payments and they will cut off service. He won't owe anything. DanHaren2019 posted... </cite> <quote>Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house.</quote> as someone mentioned before, it does matter when people will try to cut service off to be spiteful. My verizon account required me to prove residence for this reason, to prevent fraud. </quote> I've signed up for and cut off internet probably 5 times in my life (Comcast, Verizon, AT&T, Cox, and most recently I'm using Suddenlink) Never once did I get asked for proof of residence.</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:55:22 AM #25:	DanHaren2019 posted... chrono625 posted... This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address. Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. TC is exactly right. Account switched to his name, his credit card, and its month to month. They should be able to cancel based on that information. The only reason they don't is because if someone on their end fucked up when TC switched the account to his name. When TC initially switched it is when they may have needed a death certificate because he was calling on someone elses behalf, so they should've had to verify if thats what the customer wanted. TC is right to be upset. Just more hoops and hurdles for him to go through to do something thats meaningless. When ur on the phone, don't be nice, just be an asshole because the way they are treating you is asshole-ish. So just say ur never gonna use their service again and that this is ridiculous, and you're gonna tell all ur friends about this and post it online to make sure everyone knows how shitty they are. The worst case scenario is doing that allows you to just vent and then you can send the certificate, cancel it, and just move on. Thank you! Most sensible reply ITT. And yeah of course its not hard to send them a copy of the certificate if thats what I have to do, but its quite rude of them and unnecessary so I will continue to let be known their shitty practices. Everyone IRL Ive talked to about this has been shocked and outraged as well. --- Not changing this sig. <cite>EzeDoesIt posted [p:928016213] in Spectrum (... [t:78045424]...</cite> <quote>DanHaren2019 posted...</cite> <quote>chrono625 posted...</cite> <quote>This may be because you still aren't the home owner and if they need to disconnect service they may need the death certificate to prove that the home owner no longer occupies said address.</quote> Homeowner has nothing to do with it. Have you ever paid an internet bill or signed up for internet? You just need to give an address, name, and credit card, dont even have to be the one occupying the house. TC is exactly right. Account switched to his name, his credit card, and its month to month. They should be able to cancel based on that information. The only reason they don't is because if someone on their end fucked up when TC switched the account to his name. When TC initially switched it is when they may have needed a death certificate because he was calling on someone elses behalf, so they should've had to verify if thats what the customer wanted. TC is right to be upset. Just more hoops and hurdles for him to go through to do something thats meaningless. When ur on the phone, don't be nice, just be an asshole because the way they are treating you is asshole-ish. So just say ur never gonna use their service again and that this is ridiculous, and you're gonna tell all ur friends about this and post it online to make sure everyone knows how shitty they are. The worst case scenario is doing that allows you to just vent and then you can send the certificate, cancel it, and just move on.</quote> Thank you! Most sensible reply ITT. And yeah of course its not hard to send them a copy of the certificate if thats what I have to do, but its quite rude of them and unnecessary so I will continue to let be known their shitty practices. Everyone IRL Ive talked to about this has been shocked and outraged as well.</quote> ... Copied to Clipboard!
chrono625 09/27/19 9:56:26 AM #26:	EzeDoesIt posted... Thank you! Most sensible reply ITT. And yeah of course its not hard to send them a copy of the certificate if thats what I have to do, but its quite rude of them and unnecessary so I will continue to let be known their shitty practices. Everyone IRL Ive talked to about this has been shocked and outraged as well. So you found your one person to agree with you, congrats. Now just send them the copy of the death certificate and be on your way. --- https://imgur.com/Rqk1DYV - Super Bowl XXI/XXV/XLII/XLVI Champions - NY Giants Eli Manning SB tracker: 2/2 Superbowls 2/2 SBMVP's <cite>chrono625 posted [p:928016247] in Spectrum (... [t:78045424]...</cite> <quote>EzeDoesIt posted... </cite> <quote> Thank you! Most sensible reply ITT. And yeah of course its not hard to send them a copy of the certificate if thats what I have to do, but its quite rude of them and unnecessary so I will continue to let be known their shitty practices. Everyone IRL Ive talked to about this has been shocked and outraged as well.</quote> So you found your one person to agree with you, congrats. Now just send them the copy of the death certificate and be on your way. </quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:56:43 AM #27:	Lonestar2000 posted... Their phone support is shit, bring any equipment to the store and cancel it there. Yeah thats probably what Ill end up doing. --- Not changing this sig. <cite>EzeDoesIt posted [p:928016254] in Spectrum (... [t:78045424]...</cite> <quote>Lonestar2000 posted...</cite> <quote>Their phone support is shit, bring any equipment to the store and cancel it there.</quote> Yeah thats probably what Ill end up doing.</quote> ... Copied to Clipboard!
DanHaren2019 09/27/19 9:57:19 AM #28:	Dont send the certificate yet. Just call back at a different time and try talking to different people. You might just get someone who is willing to let you get by. <cite>DanHaren2019 posted [p:928016265] in Spectrum (... [t:78045424]...</cite> <quote>Dont send the certificate yet. Just call back at a different time and try talking to different people. You might just get someone who is willing to let you get by.</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:58:39 AM #29:	chrono625 posted... So you found your one person to agree with you, congrats. Now just send them the copy of the death certificate and be on your way. Not just one person, the multitudes of people IRL Ive talked to as well. And CE is known for sometimes having very abnormal views on things that dont match up with real-world common sense. I didnt think it would be so in this case but alas I was wrong outside of 1 or 2 users. --- Not changing this sig. <cite>EzeDoesIt posted [p:928016311] in Spectrum (... [t:78045424]...</cite> <quote>chrono625 posted... </cite> <quote>So you found your one person to agree with you, congrats. Now just send them the copy of the death certificate and be on your way.</quote> Not just one person, the multitudes of people IRL Ive talked to as well. And CE is known for sometimes having very abnormal views on things that dont match up with real-world common sense. I didnt think it would be so in this case but alas I was wrong outside of 1 or 2 users. </quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 9:59:02 AM #30:	DanHaren2019 posted... Dont send the certificate yet. Just call back at a different time and try talking to different people. You might just get someone who is willing to let you get by. Oh good point, thanks. --- Not changing this sig. <cite>EzeDoesIt posted [p:928016320] in Spectrum (... [t:78045424]...</cite> <quote>DanHaren2019 posted... </cite> <quote>Dont send the certificate yet. Just call back at a different time and try talking to different people. You might just get someone who is willing to let you get by.</quote> Oh good point, thanks. </quote> ... Copied to Clipboard!
Pogo_Marimo 09/27/19 10:15:07 AM #31:	This is Federal Privacy Laws, dude. He's still a legal account holder if you've never sent in a copy of the death certificate. You can't remove someone from a contract without either their express authorization, power of attorney, or a death certificate. This applies to basically all subscription-based contracts in the United States. Being a dick about it won't change anything. If you disagree with it, take it up with your Congressman because they write the laws, not the service providers. Also, they'll ignore you, because your way of doing things is fucking stupid and opens up the option for malicious fraud. Source: I've worked in a lot of service industries and the contracts are all literally the same requirements on this. --- I presume my time here in my darkblack dragondark steel-obliterating solitude has come to its end as well. http://www.last.fm/user/Pogo92 <cite>Pogo_Marimo posted [p:928016825] in Spectrum (... [t:78045424]...</cite> <quote>This is Federal Privacy Laws, dude. He's still a legal account holder if you've never sent in a copy of the death certificate. You can't remove someone from a contract without either their express authorization, power of attorney, or a death certificate. This applies to basically all subscription-based contracts in the United States. Being a dick about it won't change anything. If you disagree with it, take it up with your Congressman because they write the laws, not the service providers. Also, they'll ignore you, because your way of doing things is fucking stupid and opens up the option for malicious fraud. Source: I've worked in a lot of service industries and the contracts are all literally the same requirements on this. </quote> ... Copied to Clipboard!
Trigg3rH4ppy 09/27/19 10:17:41 AM #32:	Fuck them, just stop paying. That's what I'd do. As long as your credit is otherwise decent it shouldn't matter much. --- ~A little nonsense, now and then, is relished by the wisest men ~ TWSSted since~ 3/27/12 https://imgur.com/zlaENmx <cite>Trigg3rH4ppy posted [p:928016906] in Spectrum (... [t:78045424]...</cite> <quote>Fuck them, just stop paying. That's what I'd do. As long as your credit is otherwise decent it shouldn't matter much.</quote> ... Copied to Clipboard!
Trumpo 09/27/19 10:22:11 AM #33:	A true ownership change would require an order to be made and a new account number given. Take the L and send the certificate. <cite>Trumpo posted [p:928017058] in Spectrum (... [t:78045424]...</cite> <quote>A true ownership change would require an order to be made and a new account number given. Take the L and send the certificate.</quote> ... Copied to Clipboard!
Pogo_Marimo 09/27/19 10:26:14 AM #34:	I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? --- I presume my time here in my darkblack dragondark steel-obliterating solitude has come to its end as well. http://www.last.fm/user/Pogo92 <cite>Pogo_Marimo posted [p:928017210] in Spectrum (... [t:78045424]...</cite> <quote>I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? </quote> ... Copied to Clipboard!
Hanky_Bannister 09/27/19 10:27:06 AM #35:	If all the things to be butthurt over --- "3rd Best Whiskey in Northern Burma" https://www.youtube.com/watch?v=hvjOu4EzjYg <cite>Hanky_Bannister posted [p:928017255] in Spectrum (... [t:78045424]...</cite> <quote>If all the things to be butthurt over</quote> ... Copied to Clipboard!
DanHaren2019 09/27/19 10:27:54 AM #36:	Pogo_Marimo posted... I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then. <cite>DanHaren2019 posted [p:928017290] in Spectrum (... [t:78045424]...</cite> <quote>Pogo_Marimo posted...</cite> <quote>I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? </quote> Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then.</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 10:28:44 AM #37:	Pogo_Marimo posted... I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? Dont let me start paying for it when he died then. --- Not changing this sig. <cite>EzeDoesIt posted [p:928017332] in Spectrum (... [t:78045424]...</cite> <quote>Pogo_Marimo posted...</cite> <quote>I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? </quote> Dont let me start paying for it when he died then.</quote> ... Copied to Clipboard!
TheMikh 09/27/19 10:30:51 AM #38:	spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business --- https://imgur.com/A0TAfek <cite>TheMikh posted [p:928017398] in Spectrum (... [t:78045424]...</cite> <quote>spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 10:36:17 AM #39:	TheMikh posted... spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business Internet should really be a utility. --- Not changing this sig. <cite>EzeDoesIt posted [p:928017598] in Spectrum (... [t:78045424]...</cite> <quote>TheMikh posted...</cite> <quote>spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business</quote> Internet should really be a utility.</quote> ... Copied to Clipboard!
Pogo_Marimo 09/27/19 10:39:28 AM #40:	DanHaren2019 posted... Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then. No, he thinks he transferred the account into his name. He didn't, because his father is still listed as a holder of the policy, because TC never provided a death certificate, which aside from power of attorney is literally the only thing that can be used to cancel a subscription contract in someone else's name. --- I presume my time here in my darkblack dragondark steel-obliterating solitude has come to its end as well. http://www.last.fm/user/Pogo92 <cite>Pogo_Marimo posted [p:928017709] in Spectrum (... [t:78045424]...</cite> <quote>DanHaren2019 posted... </cite> <quote>Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then.</quote>No, he thinks he transferred the account into his name. He didn't, because his father is still listed as a holder of the policy, because TC never provided a death certificate, which aside from power of attorney is literally the only thing that can be used to cancel a subscription contract in someone else's name. </quote> ... Copied to Clipboard!
Trumpo 09/27/19 10:41:06 AM #41:	We need @Error1355 in here <cite>Trumpo posted [p:928017785] in Spectrum (... [t:78045424]...</cite> <quote>We need @Error1355 in here</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 10:41:53 AM #42:	We had PoA but Im guessing that doesnt extend past the persons death, lol. --- Not changing this sig. <cite>EzeDoesIt posted [p:928017810] in Spectrum (... [t:78045424]...</cite> <quote>We had PoA but Im guessing that doesnt extend past the persons death, lol.</quote> ... Copied to Clipboard!
#43	Post #43 was unavailable or deleted.
EzeDoesIt 09/27/19 10:42:53 AM #44:	shockthemonkey posted... DanHaren2019 posted... Pogo_Marimo posted... I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then. No, he said he started paying his dads account, which is not the same thing at all. Can you tell me why the letters from Spectrum are addressed to me? --- Not changing this sig. <cite>EzeDoesIt posted [p:928017842] in Spectrum (... [t:78045424]...</cite> <quote>shockthemonkey posted...</cite> <quote>DanHaren2019 posted...</cite> <quote>Pogo_Marimo posted...</cite> <quote>I'm just so numb to how petulant and myopic people are. Seriously, do you not realize how destructive it would be to just allow people to literally cancel someone elses policy by claiming they died with no proof? Do you consider fucking anything about this world outside of what small inconveniences you personally have to deal with? </quote> Im just amazed at how people can't read. He literally said he transferred the account to his own name like a year ago. They should've asked for the death certificate back then.</quote> No, he said he started paying his dads account, which is not the same thing at all.</quote> Can you tell me why the letters from Spectrum are addressed to me?</quote> ... Copied to Clipboard!
FursonaNonGrata 09/27/19 10:44:02 AM #45:	What the fuck is wrong with some of yall ITT --- A.M.A.B. ~The Outlaw Country of Posting~ <cite>FursonaNonGrata posted [p:928017886] in Spectrum (... [t:78045424]...</cite> <quote>What the fuck is wrong with some of yall ITT</quote> ... Copied to Clipboard!
Hanky_Bannister 09/27/19 10:44:54 AM #46:	Trumpo posted... We need @Error1355 in here Hes busy asking for death certificates --- "3rd Best Whiskey in Northern Burma" https://www.youtube.com/watch?v=hvjOu4EzjYg <cite>Hanky_Bannister posted [p:928017923] in Spectrum (... [t:78045424]...</cite> <quote>Trumpo posted...</cite> <quote>We need @Error1355 in here</quote> Hes busy asking for death certificates</quote> ... Copied to Clipboard!
EzeDoesIt 09/27/19 10:46:25 AM #47:	Hanky_Bannister posted... Trumpo posted... We need @Error1355 in here Hes busy asking for death certificates xD --- Not changing this sig. <cite>EzeDoesIt posted [p:928017977] in Spectrum (... [t:78045424]...</cite> <quote>Hanky_Bannister posted...</cite> <quote>Trumpo posted...</cite> <quote>We need @Error1355 in here</quote> Hes busy asking for death certificates</quote> xD</quote> ... Copied to Clipboard!
#48	Post #48 was unavailable or deleted.
kingdrake2 09/27/19 10:52:50 AM #49:	TheMikh posted... spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business as far as garbage. centurylink is far worse you pay nearly 90$ for shitty internet and phone. at least with spectrum they charge fairly for 100mbps internet even if it goes up to 75$ i'll still stay with em. --- The act of treachery is an art, but the traitor himself is a piece of **** - Mike Tyson <cite>kingdrake2 posted [p:928018237] in Spectrum (... [t:78045424]...</cite> <quote>TheMikh posted...</cite> <quote>spectrum is a garbage company if they didn't command such a sizable duopoly with at&t where i live, i doubt either would be in business</quote> as far as garbage. centurylink is far worse you pay nearly 90$ for shitty internet and phone. at least with spectrum they charge fairly for 100mbps internet even if it goes up to 75$ i'll still stay with em.</quote> ... Copied to Clipboard!
Pogo_Marimo 09/27/19 11:07:46 AM #50:	EzeDoesIt posted... Dont let me start paying for it when he died then. Why not? First, they never had proof he died because you never gave it to them. Second, there is no risk of fraud from some simply making payments on the account. The fraud risk only comes when someone makes payments on an account that isn't theirs, then tries to use social engineering to gain access to the account "because I pay the bills". I've seen ex-wives do that and try to cancel their ex's insurance coverage on their car. If we took your dumb approach to it, I would have cancelled his policy, he would have been pulled over for no active insurance (Required in MA), had his vehicle towed, and gone through a mess with the RMV to get plate reinstatement fees waived. Thankfully, Federal Privacy Laws have a lot more thought put into them than you seem to think, so I advised her I cannot cancel the policy without a copy of a death certificate. A couple days later the ex-husband called in and requested that we only speak directly with him due to potential fraud. --- I presume my time here in my darkblack dragondark steel-obliterating solitude has come to its end as well. http://www.last.fm/user/Pogo92 <cite>Pogo_Marimo posted [p:928018809] in Spectrum (... [t:78045424]...</cite> <quote>EzeDoesIt posted... </cite> <quote>Dont let me start paying for it when he died then.</quote>Why not? First, they never had proof he died because you never gave it to them. Second, there is no risk of fraud from some simply making payments on the account. The fraud risk only comes when someone makes payments on an account that isn't theirs, then tries to use social engineering to gain access to the account "because I pay the bills". I've seen ex-wives do that and try to cancel their ex's insurance coverage on their car. If we took your dumb approach to it, I would have cancelled his policy, he would have been pulled over for no active insurance (Required in MA), had his vehicle towed, and gone through a mess with the RMV to get plate reinstatement fees waived. Thankfully, Federal Privacy Laws have a lot more thought put into them than you seem to think, so I advised her I cannot cancel the policy without a copy of a death certificate. A couple days later the ex-husband called in and requested that we only speak directly with him due to potential fraud. </quote> ... Copied to Clipboard!
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Current Events > Spectrum (internet provider) told us we need a death certificate to cancel (+) Yeah! (+)

Current Events > Spectrum (internet provider) told us we need a death certificate to cancel