Current Events > Customer service rep: please wait a second. *hangs up*

(+) Yeah! (+)

Why does this happen to me so often?

I talk to a customer service rep, and they ask me to wait a little bit while they search. So I get put on wait and the little music is playing.

Then, five minutes later the line hangs up.

And when I call back, I get a new person and I have to re-explain the problem over again. And the same thing happens. I get put on hold and the line goes dead.

Dammit guys.
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Use multiple phones and call in at once. That way if they have to move on to the next dude it will be you again

Keep trying.
Someone that knows what they doing will help ya
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I've found that it's a good practice to write down the person's name and ask for a direct number at the beginning of the call, that way if you get disconnected you can call the same person back. They don't always give the direct number, but there's no harm in asking
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eston posted...

I've found that it's a good practice to write down the person's name and ask for a direct number at the beginning of the call, that way if you get disconnected you can call the same person back. They don't always give the direct number, but there's no harm in asking

That would kind of make me feel like Xsquader
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Used to be in charge of people in a call center.

If they use any kind of recording software like we used to, you could listen to the whole call and even see who hung up the phone. Write down the names of people you talk to. When you call in next tell them you've been hung up on twice and you want to speak to a supervisor after you are done with them. Guarantee you'll get good customer service.

Then tell the supervisor if you want to or not. We would fire people for purposely hanging up on callers.
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DelianSK posted...

Used to be in charge of people in a call center.

If they use any kind of recording software like we used to, you could listen to the whole call and even see who hung up the phone. Write down the names of people you talk to. When you call in next tell them you've been hung up on twice and you want to speak to a supervisor after you are done with them. Guarantee you'll get good customer service.

Then tell the supervisor if you want to or not. We would fire people for purposely hanging up on callers.

I don't think they hung up on purpose... my suspicion is when that they tried to get me out of hold to talk to me they pushed the wrong button which caused the call to hang up instead of putting it out of hold

It just that with this one store it happens so often I think they probably have very complicated telephones or something
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frozenshock posted...

DelianSK posted...

Used to be in charge of people in a call center.

If they use any kind of recording software like we used to, you could listen to the whole call and even see who hung up the phone. Write down the names of people you talk to. When you call in next tell them you've been hung up on twice and you want to speak to a supervisor after you are done with them. Guarantee you'll get good customer service.

Then tell the supervisor if you want to or not. We would fire people for purposely hanging up on callers.

I don't think they hung up on purpose... my suspicion is when that they tried to get me out of hold to talk to me they pushed the wrong button which caused the call to hang up instead of putting it out of hold

It just that with this one store it happens so often I think they probably have very complicated telephones or something

And that's entirely possible. Accidental hangups do happen.
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Talk nicely. I work at customer service and I hang up on rude or annoying people.
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*click*

Arcvalons posted...

Talk nicely. I work at customer service and I hang up on rude or annoying people.

Yeah, and that's a totally different thing too that could be happening. I used to love listening to phone calls of my reps when they had to hang up on someone for harassment.
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DelianSK posted...

Used to be in charge of people in a call center.

If they use any kind of recording software like we used to, you could listen to the whole call and even see who hung up the phone. Write down the names of people you talk to. When you call in next tell them you've been hung up on twice and you want to speak to a supervisor after you are done with them. Guarantee you'll get good customer service.

Then tell the supervisor if you want to or not. We would fire people for purposely hanging up on callers.

So if I want good service I have to say I've been hung up on twice and that I want to speak to a supervisor when I'm done?

Any other secret passwords to get these ppl to do their job?
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Just happened with me and FAFSA like.... two hours ago.


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