Current Events > Anyone good at troubleshooting phones?

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darkprince45 12/25/19 8:45:57 PM #1:	My wifes phone(S9) has stopped letting her send images through the text app. She can receive images but the picture just spins forever tried a different app like textra that did not work, reset cache, networks, uninstalled and installed. Reset phone several. Only thing left is a hard reset but my wife has a ton of shit --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932057644] in Anyone goo... [t:78282344]...</cite> <quote>My wifes phone(S9) has stopped letting her send images through the text app. She can receive images but the picture just spins forever tried a different app like textra that did not work, reset cache, networks, uninstalled and installed. Reset phone several. Only thing left is a hard reset but my wife has a ton of shit </quote> ... Copied to Clipboard!
Super Saiyan 3 Goku 12/25/19 8:49:48 PM #2:	Since MMS seems to be an issue, how about regular SMS? --- When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps. - Confucius <cite>Super Saiyan 3 Goku posted [p:932057770] in Anyone goo... [t:78282344]...</cite> <quote>Since MMS seems to be an issue, how about regular SMS? </quote> ... Copied to Clipboard!
darkprince45 12/25/19 8:50:58 PM #3:	Just tried it and SMS worked --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932057818] in Anyone goo... [t:78282344]...</cite> <quote>Just tried it and SMS worked </quote> ... Copied to Clipboard!
TheRealDill2011 12/25/19 8:52:16 PM #4:	Can you back up the files and then factory reset? --- Posted with GameRaven 3.5.1 <cite>TheRealDill2011 posted [p:932057852] in Anyone goo... [t:78282344]...</cite> <quote>Can you back up the files and then factory reset?</quote> ... Copied to Clipboard!
CableZL 12/25/19 8:52:55 PM #5:	What's her data usage level like? --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:932057876] in Anyone goo... [t:78282344]...</cite> <quote>What's her data usage level like? </quote> ... Copied to Clipboard!
darkprince45 12/25/19 8:53:10 PM #6:	Im gonna have to eventually. Im just trying avoid it. She has so much stuff --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932057890] in Anyone goo... [t:78282344]...</cite> <quote>Im gonna have to eventually. Im just trying avoid it. She has so much stuff </quote> ... Copied to Clipboard!
darkprince45 12/25/19 8:56:04 PM #7:	CableZL posted... What's her data usage level like? Just checked. 1.67gb of the 100gb T-Mobile warning --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932057978] in Anyone goo... [t:78282344]...</cite> <quote>CableZL posted... </cite> <quote>What's her data usage level like?</quote>Just checked. 1.67gb of the 100gb T-Mobile warning </quote> ... Copied to Clipboard!
TheRealDill2011 12/25/19 8:57:11 PM #8:	darkprince45 posted... CableZL posted... What's her data usage level like? Just checked. 1.67gb of the 100gb T-Mobile warning I may need to look into a new plan. --- Posted with GameRaven 3.5.1 <cite>TheRealDill2011 posted [p:932058019] in Anyone goo... [t:78282344]...</cite> <quote>darkprince45 posted...</cite> <quote>CableZL posted... </cite> <quote> What's her data usage level like?</quote>Just checked. 1.67gb of the 100gb T-Mobile warning </quote> I may need to look into a new plan.</quote> ... Copied to Clipboard!
darkprince45 12/25/19 8:58:27 PM #9:	TheRealDill2011 posted... I may need to look into a new plan. I pay 55 a month for T-Mobile las enforcement/military. Its like unlimited data and stuff --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932058056] in Anyone goo... [t:78282344]...</cite> <quote>TheRealDill2011 posted... </cite> <quote>I may need to look into a new plan.</quote>I pay 55 a month for T-Mobile las enforcement/military. Its like unlimited data and stuff </quote> ... Copied to Clipboard!
Corrupt_Power 12/25/19 9:01:31 PM #10:	I'd bet her Access Point Name (APN) got messed up. You can look up how to set it and what it should be set to her phone and carrier, or you can go to a store for your carrier and ask them to fix it. --- Posted with GameRaven 3.5.1 <cite>Corrupt_Power posted [p:932058176] in Anyone goo... [t:78282344]...</cite> <quote>I'd bet her Access Point Name (APN) got messed up. You can look up how to set it and what it should be set to her phone and carrier, or you can go to a store for your carrier and ask them to fix it.</quote> ... Copied to Clipboard!
darkprince45 12/25/19 9:07:06 PM #11:	The apn said T-Mobile USA and shes able to use the Internet --- https://imgur.com/NvktIWl <cite>darkprince45 posted [p:932058376] in Anyone goo... [t:78282344]...</cite> <quote>The apn said T-Mobile USA and shes able to use the Internet </quote> ... Copied to Clipboard!
Corrupt_Power 12/25/19 9:09:40 PM #12:	darkprince45 posted... The apn said T-Mobile USA and shes able to use the Internet It may still be misconfigured. I worked at a cell phone store for a few years, 99 times out of 100 MMS issues link back to APN problems. You may want to try a new sim card before a full wipe as well. --- Posted with GameRaven 3.5.1 <cite>Corrupt_Power posted [p:932058481] in Anyone goo... [t:78282344]...</cite> <quote>darkprince45 posted...</cite> <quote>The apn said T-Mobile USA and shes able to use the Internet </quote> It may still be misconfigured. I worked at a cell phone store for a few years, 99 times out of 100 MMS issues link back to APN problems. You may want to try a new sim card before a full wipe as well.</quote> ... Copied to Clipboard!
CableZL 12/25/19 9:10:33 PM #13:	https://support.t-mobile.com/thread/147720 Already tried the suggested solution here? --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:932058512] in Anyone goo... [t:78282344]...</cite> <quote>https://support.t-mobile.com/thread/147720 Already tried the suggested solution here? </quote> ... Copied to Clipboard!
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Current Events > Anyone good at troubleshooting phones? (+) Yeah! (+)

Current Events > Anyone good at troubleshooting phones?