LogFAQs > #973787810

So Netflix started implementing all their anti-password sharing stuff. My wife is the one who pays for Netflix and was sharing it with her family, but of course, they didn't reach out to her about making her the primary account. It just asked the first person who logged on, which happened to be my technologically illiterate mother-in-law. She just clicked yes without thinking what it meant.

And apparently the only person who can change the primary account is the person who set it in the first place (and they have to be connected to the WiFi it's set to), so now my wife is having to try to walk her through the steps over the phone and it is not going well.

Netflix really did not think this through.