LogFAQs > #973309021

Soft pity is 74 and hard pity 90. It increases as you get closer to 90 so you usually pity way lower than 90 (typically in the 70s / low 80s). Keep in mind the pity is a 50/50 on getting the banner character and then if you lost the 50/50 it carries over to the next pity (and banner) to be a 100% guarantee at pity.

For reference I'm at trailblazer level 28. I got a 5* off Seele banner at around 30 pulls and lost the 50/50. I'm about 50 pulls in on the second pity now. I'd guess you can probably get 100-120 pulls on that banner just doing the story and not being hardcore