LogFAQs > #968691587

When you have a company (like my energy supplier) that reduces the number of ways customers can get in touch -- it no longer accepts emails, its live chat is offline, and it doesn't respond to online enquiry forms; it seems the only way you can contact it is via an Indian call centre that tells you there's a wait of 30 minutes, and calls are charged at standard rate -- and yet it spews surreal PR bullshit that all these changes are actually improvements to customer services (in the same way that up is really down and black is really white) -- customers are naturally going to be incredibly frustrated. They're as much victims of senior management stupidity as you are.