LogFAQs > #948598976

My peeve is that I haven't been able to eat in restaurants since March. In this strange new world, my new peeve is restaurants that give you a time that your food will be ready for pickup and don't view that as a real commitment.

Receipt: "pick up your food at 5:40".
Me thinking I'm clever: "I'd rather have cool food than wait. I'll get there at 5:50".
Cashier at 6:05: "we're working on the 5:40 orders now".
Me feeling wronged: *looks at phone, then back at cashier expectantly*
Cashier: Silence. No apology. Nothing. I should expect my food to be a half hour late.

I used to love Chipotle, but they seem do this consistently. The worst was when I was waiting in the store and - back when walkups were still allowed - I watched people come in the door ten minutes after my food was promised, wait through the line, and leave with their food ten minutes before I got my food. With 25 other people standing around waiting for a call-in orders! That resulted in the one and only time I ever raised my voice at a restaurant employee:

Me: "I have nothing against these good people in line, but given that the rest of us over here had out food promised 20 minutes before they even walked in the door you need to ignore the line for a few minutes and complete our orders first"
Cashier/manager on duty: "There's nothing I can do."
Me: "Oh, but there is! You can tell the three people in your assembly line - those good people right there listening to me - to make our food and not theirs! You don't even have an electronic system: just move our slips of paper in front of theirs! Easy peasy: the problem is solved!"
Cashier: "There's nothing I can do."
Cashier 10 minutes later (35 minutes late): "Food for wpot". No apology/no discount.

I'm easy to please - I never complain/hold grudges - but I haven't gone back to Chipotle since and doubt I will anytime soon.

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Pronounced "Whup-pot". Say it. Use it.