LogFAQs > #930355641

foolm0r0n posted...

They can learn to program as well as you, but you (clearly) won't learn to communicate like them. That's why I say they are more effective.

I used to have a job that was live chat (instant messaging) techincal support and my pay rate was determined by customer satisfaction surveys, in which I was consistently in the highest tier (>95% satisfaction)

My job prior to being a developer was also a technical job where I had to communicate countless times per day with external customers - half techincal, half non-technical - via email only, for 2.5 years. (When it was particularly involved they would call me on the phone-- because it's more effective when you have a lot to discuss)

Prior to that I had a job where all I did all day was call people on the phone and support technical issues remotely.

Now that I'm a dev my team rates me as the best communicator.

When I was younger I was the lead in a few different plays and have been in musicals, public speaking roles, etc. basically since I was 15.

For goodness sake, stop talking to me like I'm some ass-backward stubborn nincompoop who just doesn't have a clue.

Please, if you're going to keep on about it, share with us these almighty _sources_ you have. Show me the science that's going to prove to me once and for all that I should never look my coworkers in the eye again. I really can't wait to see it.