LogFAQs > #926586572

I have a Fire TV Stick hooked up in my living room, but the live TV keeps giving me the wrong channels because Amazon's geolocation sucks. I contacted customer service via chat and explained the issue. I told the guy it would take me a minute (they are kind of slow). When I came back to the chat after making the requested changes, the guy had vanished without warning. The new guy I who joined the chat in his place took 5 or so minutes between replies, always without warning.

Our conversation went like this:
Me: An Amazon channel and Hulu can't find my location when I use the Fire Stick. It works on my computer but doesn't work over the Fire Stick.

CS: So it isn't a Fire Stick or Amazon issue.

Me: It happens to an Amazon channel too (and on no other device) so it is Fire Stick issue.

CS: Give me your address.

Me: *gives address and zip code*

CS: Customer, you just told me you lived somewhere else that wasn't the address you gave me.

Me: No I didn't.

I got out of the chat shortly after that because the guy was completely unhelpful. I've never been accused of lying by customer service before, especially not over chat where both parties can see everything that has been said. Wtf?