LogFAQs > #914105271

LurkerFAQs, Active DB, DB1, DB2, DB3, Database 4 ( 07.23.2018-12.31.2018 ), DB5, DB6, DB7, DB8, DB9, DB10, DB11, DB12, Clear

Topic List	Page List: 1
Topic	Do you think you would hate working in retail?
Unbridled9 12/14/18 7:15:14 AM #71:	5) Remember that your employee's aren't incapable buffoons. I've seen so many 'new program to improve customer service' type things. It always amounts to stuff like 'think positive' and 'make their experience a memorable one' and the like. It's irritating as hell. I've got a lengthy line backed up to the other side of the store, a manager stuck dealing with someone who needs a very technical order done, and the only other employee on break. So sorry if I'm not exactly 'positive' and more 'stressed the hell out' as I try to process everyone as fast as possible. Yet to listen to these programs and what-not it sounds like the only thing standing between me and becoming some patron saint of customer service is just always being cheerful! 6) Don't treat your employee's like damned criminals. Did an employee take ten seconds off to rest his feet? Yelling at him to face aisle 28 isn't going to get more work done. Did an employee bring in a drink? Getting furious at them for doing so isn't the right thing to do (assuming it's not alcohol). Employee on a smart phone for one second? You don't need to drag them over the coals. Now, by all means, if an employee is loafing about, gorging themselves, or not getting work done because they're posting on twitter, chew them out. But there's a huuuuge gap between 'being a lazy ass' and 'trying to find just a fleeting second of relief'. 7) When employee's say that there's a problem... LISTEN TO THEM! GAAAAAAHHHH! JUST HIRE ONE MORE PERSON FOR THE NIGHT SHIFT ALREADY! YOU HEAR ME?! WE DON'T NEED A FREAKING BEAUTICIAN OR ANOTHER MANAGER OR SOMEONE WHO CAN ONLY STAY TILL 8! WE NEED MORE THAN TWO PEOPLE WILLING TO STAY TILL MIDNIGHT BECAUSE IT'S DRIVING THOSE TWO PEOPLE BATTY AND THEY MISS THEIR FAMILIES AND FRIENDS BUT YOU HAD TO HIRE A DAMNED BEAUTICIAN INSTEAD! HEAVEN FORBID ONE OF US GETS SICK, ESPECIALLY IN WINTER, BECAUSE THAT NEVER HAPPENS BECAUSE IT MEANS ONE OF US LOSES OUR PRECIOUS DAY OFF. YOU'VE ALREADY HAD ONE SUICIDE ATTEMPT BECAUSE OF HOW TERRIBLE THE OVERWORKING IS AND YOU DIDN'T FIGURE IT OUT THEN? cough Ummm... Yea. When your employee's say there's a problem... listen to them. --- I am the gentle hand who heals, the happy smile who shields, and the foot that will kick your **! - White Mage <cite>Unbridled9 posted [p:914105271] in Do you thi... [t:77288082]...</cite> <quote>5) Remember that your employee's aren't incapable buffoons. I've seen so many 'new program to improve customer service' type things. It always amounts to stuff like 'think positive' and 'make their experience a memorable one' and the like. It's irritating as hell. I've got a lengthy line backed up to the other side of the store, a manager stuck dealing with someone who needs a very technical order done, and the only other employee on break. So sorry if I'm not exactly 'positive' and more 'stressed the hell out' as I try to process everyone as fast as possible. Yet to listen to these programs and what-not it sounds like the only thing standing between me and becoming some patron saint of customer service is just always being cheerful! 6) Don't treat your employee's like damned criminals. Did an employee take ten seconds off to rest his feet? Yelling at him to face aisle 28 isn't going to get more work done. Did an employee bring in a drink? Getting furious at them for doing so isn't the right thing to do (assuming it's not alcohol). Employee on a smart phone for one second? You don't need to drag them over the coals. Now, by all means, if an employee is loafing about, gorging themselves, or not getting work done because they're posting on twitter, chew them out. But there's a huuuuge gap between 'being a lazy ass' and 'trying to find just a fleeting second of relief'. 7) When employee's say that there's a problem... LISTEN TO THEM! GAAAAAAHHHH! JUST HIRE ONE MORE PERSON FOR THE NIGHT SHIFT ALREADY! YOU HEAR ME?! WE DON'T NEED A FREAKING BEAUTICIAN OR ANOTHER MANAGER OR SOMEONE WHO CAN ONLY STAY TILL 8! WE NEED MORE THAN TWO PEOPLE WILLING TO STAY TILL MIDNIGHT BECAUSE IT'S DRIVING THOSE TWO PEOPLE BATTY AND THEY MISS THEIR FAMILIES AND FRIENDS BUT YOU HAD TO HIRE A DAMNED BEAUTICIAN INSTEAD! HEAVEN FORBID ONE OF US GETS SICK, ESPECIALLY IN WINTER, BECAUSE THAT NEVER* HAPPENS BECAUSE IT MEANS ONE OF US LOSES OUR PRECIOUS DAY OFF. YOU'VE ALREADY HAD ONE SUICIDE ATTEMPT BECAUSE OF HOW TERRIBLE THE OVERWORKING IS AND YOU DIDN'T FIGURE IT OUT THEN? cough Ummm... Yea. When your employee's say there's a problem... listen to them. --- I am the gentle hand who heals, the happy smile who shields, and the foot that will kick your ***! - White Mage</quote> ... Copied to Clipboard!
Topic List	Page List: 1