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TopicBlizzard built a "strike team" to put an end to Overwatch cheaters
Apocalyptic
11/06/17 8:33:07 PM
#1:


http://archive.is/nGTCN

These days, its hard to talk about Overwatch without mentioning its ongoing struggles with sexism, racism, griefing, match throwing, and worse. At BlizzCon, game director Jeff Kaplan told Kotaku that fighting toxicity is now more of a priority than ever, to the point that Blizzard has formed a strike team to do so.

In recent months, the Overwatch team has taken flack for perceived foot-dragging in its efforts to stop players from treating each other like garbage. Not only did common-sense features like detailed report categories, notifications when Blizzards taken action against somebody youve reported, and reporting on consoles take multiple months too many to make it into the game, but Kaplan recently put out a strangely defensive video in which he explained that playing whack-a-mole with the games more toxic elements takes away from time the team could be spending on new content and features. Despite all that, Kaplan told me that turning the tide in the fight against toxicity is just as important as adding new characters and levels to the popular team shooter.

Were not sitting here with our heads in the sand, said Kaplan. You have concerns, and your concerns are now one of our top priorities. If that means the thing were gonna focus on as much as Moira and Blizzard World is toxicity, then were gonna do it.

Blizzard has created an anti-toxicity strike team made up of game designers, support staff, analytics people, and a special group called Risk that fights cheating and hacking, Kaplan said. The team is currently devising a series of short, medium, and long-term plans to make Overwatchs community better. While Kaplan said he could not go into too much detail on what exactly the team is doing for fear that this would give griefers more information to game the system more effectively, he offered a couple examples.

In light of criticisms that reported players get off easy, often facing only chat silences and brief suspensions before returning to play, Kaplan said the plan is to err on the side of stricter moderation going forward.

Were starting to action less toward silences and more toward suspensions, he said. If somebodys doing bad behavior, just silencing them can sometimes convince them to do things like throw matches and grief in other ways. If you keep exemplifying bad behavior, were gonna have you leave the game [permanently].

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