LogFAQs > #877126115

darkphoenix181 posted...

it is important because the contract that people say is supposedly breached doesn't mention cases like this

like it doesn't say "if crew don't show up to flight and plane cannot take off we have right to remove you from your seat"

Irrelevant, because a vast majority of the time, passengers AREN'T removed from the flight for cases like this. They are told to sit tight and be patient while the crew comes in/the flight gets fixed/whatever. I know, because both of these exact situations have happened to me.


The only time a passenger will be asked to leave a flight in this case is if the crew is going to take too long to show up or the problem will take too long to be resolved, in which case, ALL passengers will be asked to leave the flight in order to board another plane, and this is done as a convenience to the customer in order to get them to their destination as quickly as possible despite the delay.

This situation is not that. This situation is "We fucked up with booking the flight, our plane is perfectly functional, but we're going to force paying customers off of the flight for our own employees and cause a great inconvenience to them."

One practice is in the interest of customer service, the other practice is "Fuck you, we don't care about where you need to be."
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