It's a good start, certain users wouldn't be happy unless the CEO killed himself and all profits from the company are given away. But I'll wait and see how they address this on April 30th.
People have already seen their initially "apology", if you can even call it that. United doesn't care, and the only reason they've issued another statement is because the amount of negative attention they've gotten over the past 2 days. Plus, notice how the apology only comes after their stock starts to tank. They didn't give 2 shits yesterday. They can start to make it better by immediately and publicly changing their policies about overbookings, especially when your butt in firmly planted in a seat on the plane already.
I hope United and the Police department get sued into oblivion. This isn't how you treat people, and the only thing these corporations care about is money, so they need to be hit where it hurts.
He has no case. If captain says get off the plane you must get off the plane. He refused so he was removed.