LogFAQs > #876975401

I've always perceived it as "you tell one person to piss off, word will spread" logic.

Bending over backwards for everyone makes everyone feel appreciated by the store. If you send someone off fuming then they'll tell everyone what they experienced and you might start an epidemic of bad public perception.

Not saying that's guaranteed to happen (in fact I think it's kind of unlikely) but businesses never want to take that risk, no matter how small.

It's really more bitchy customers who have a chip on their shoulder that's the problem and businesses not being able to handle those people as they should be. If they're going to rag on your business for not accommodating them, they were going to do it anyway, going out of your way to please them probably wouldn't change much.
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