The fundamental problem seems to be that anything that encourages one person to feel good about themselves makes other people feel worse by comparison, and Ms. X believes that nobody should ever be upset by anything.
Which seems like a noble goal until you realise that the universe is a cold and uncaring place, unhappiness is inevitable, and we might as well get some practice at being miserable. And if we can make other people feel good at the same time, everyone wins. Metaphorically.
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"I'm Commander Shepard, and you're standing in the biggest library in Citadel Space. Look me up."