LogFAQs > #962606511

kingdrake2 posted...

i would love that option but the food costs come out of his pocket.
lets say it was a mistake and they put the wrong sauce. he has the right to get another one made but not this time.

TC doesn't have time to deal with an irate customer anyway.

Just the other day, we had a customer who had two pizzas that were entirely blown out, yet my CSR didn't report it to the cook for remakes and served it up. I didn't realize, sold it, and went about my business.

He came back, I saw the issue and immediately remade it. It will affect my stock, yes, but the onus is on me as a manager to make sure mistakes by my employees are rectified and issues that are on us are solved.

I gave the guy a free breadstick too.

I'm under no obligation to do so to a customer like the one mentioned in the OP.