LogFAQs > #962278864

[LFAQs-redacted-quote]


I've had the monthly patient complain about me and tell the nurses about how they've never been told X, Y, or Z in contrast to the management plan, or how their prescriptions were never filled, or why am I not scheduled for surgery. And then we go to the medical record and it's all been documented over months of counseling. People will swear up and down that they never used X treatment, and they never got Y imaging, or have never done Z procedure and I'm lying. And it's all documented with reports and pharmacy fills in their chart. Patients are NOT malicious, some of them just horribly mis-remember what was discussed or what they agreed to at the time. So, yeah, sometimes I'm very reluctant to completely side with patients on the initial few encounters at least until I get other records.