LogFAQs > #957711064

So in my apartment a family got stock in the elevator. They're actually still stuck right now.

So I called 911 telling that there was a family stuck in the elevator on the 8th floor and they need emergency services to get them out. The dispatcher took the information, but I reiterated to be more specific that there was a child in the elevator as well and the dispatcher responded with a rude attitude saying "you already told me that" I actually didnt mention if there was a child or not and I wanted to include that to specific because I know in emergency calls you should be as detailed as possible.

She said that the fire Department is on their way and they are sending them. I asked politely if there was an estimate on how long it may take. She said with a rude attitude that they are on their way.

Also when the fire department did come the fire fighter mentioned that he had saw me here in the 8th floor when they came in they didnt know that this was where the family was stuck. I told him that I told the dispatcher that the family was stuck on the 8th floor and that she should have told them, but it seemed she had a rude attitude on the phone. He told me the dispatcher said a family was stuck but didnt mention which floor.

I was actually stuck in the elevator before in the same building. I called 911 to help get me out. The first call went okay they said they were sending the fire department. That was cool. After about 25 minutes of being stuck I called again and reported that I had been stuck in the elevator for a while. I said I had been stuck for about an hour and was asking if the fire department was almost there. The dispatcher had an attitude with me and was upset that I called back and said I was only in there for 25 minutes. I said its a traumatic experience being stuck on an elevator sorry if I havent tracked the time perfectly

Why is it that some 911 dispatchers are rude when they deal with helping people in life and death emergencies?