LogFAQs > #957684470

So when you order food from a delivery service (Grubhub, DoorDash, Ubereats) what is your expectations?

For me considering the fact that it comes out to like at least double the cost (if not triple in some cases) I do expect the driver to pick up the food and make their best attempt to deliver it as quickly as they can (at least making an effort to do so) if there is another order that is along the way I do not have much issue with them dropping it as long as the delay isn't but a couple minutes to do so. I do expect the food to arrive in a condition like it would be if I were to pick it up and drive home with it. I also always do the max % that it gives you the choice of for tip btw.

I just ordered from Five Guys Burger Fries and Shake. The driver picks up my order and proceeds to drive around with it for 45 minutes making other pickups and drops back and forth before dropping my food off. My shake completely melted , my fries dead cold and he tries to play it off that it was the restaurants fault which was a complete lie cause I watch the map for my orders I saw him pick it up(saw him at the location) and then I saw him tour the city with my food. Door Dash's automated site tried to give me back like 3 bucks of my order.. I called into DD directly and went into a polite Karen mode. Got them to refund me back about 75% of the order total. I definitely hope that part of that was refunded was the dudes tip. He does not deserve it.

Don't pick up the food until your ready to deliver it... we aren't paying 2-3 times the cost for you to take a tour with our food around the city.

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